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Please see below the most popular frequently asked questions.

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Ongoing Issues

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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2222 Views
  • 1 replies
  • 0 likes
  • 2222 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 4642 Views
  • 1 replies
  • 0 likes
  • 4642 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3493 Views
  • 1 replies
  • 3 likes
  • 3493 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39185 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39185 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165226 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165226 Views
  • 0 replies
  • 35 likes

Re installation fails on mac OS 10.6

Hello,I try to reinstall spotify but it keeps on failing. DescriptionWanted to have the spotify connect icon on my mac and decided to upgrade spotify version. Have followed the un-install procedure described and downloaded the new version which didn'...

  • Casual Listener
  • Hello, I try to reinstall spotify but it keeps on failing.   Description Wanted to have the spotify connect icon on my mac and decided to upgrade spotify version. Have followed the un-instal...
  • Letassin
  • Casual Listener
  • 619 Views
  • 2 replies
  • 0 likes
  • Mac
  • 619 Views
  • 2 replies
  • 0 likes

Solved!! How to: organize songs in a playlist and organize playlists in a folder

I have 2 issues: (1) I want to organize songs within a playlist, so that I could start a playlist from the top and it plays straight through to the bottom. Then, the next day, I could change the order and have it play top to bottom but in my newly cr...

  • Casual Listener
  • I have 2 issues:   (1) I want to organize songs within a playlist, so that I could start a playlist from the top and it plays straight through to the bottom.  Then, the next day, I could ...
  • jenpeset
  • Casual Listener
  • 1222 Views
  • 2 replies
  • 2 likes
  • Mac
    Windows
  • 1222 Views
  • 2 replies
  • 2 likes

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  • Casual Listener
  • Deleted
  • mrvba
  • Casual Listener
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Network activity got ugly - using IP's instead of DNS

This has been a problem for a month or more now where they seem to have changed the underlying activity of the desktop client to use IP addresses when accessing streaming servers instead of domain names. This has broken access for our schools and the...

  • Music Fan
  • This has been a problem for a month or more now where they seem to have changed the underlying activity of the desktop client to use IP addresses when accessing streaming servers instead of domain na...
  • 350 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 350 Views
  • 0 replies
  • 0 likes

Lost all of my saved music (artists and albums)

Hi, I recently lost the card that was linked to my account. I've gotten a new card but now that I've updated my account info I've lost all of my saved albums and artists They're still on my phone (iPhone 5) so I think I still have hope *crosses finge...

  • Casual Listener
  • Hi,   I recently lost the card that was linked to my account. I've gotten a new card but now that I've updated my account info I've lost all of my saved albums and artists 😞 They're still on ...
  • 328 Views
  • 0 replies
  • 0 likes
  • Mac
  • 328 Views
  • 0 replies
  • 0 likes

After opening computer, no sound

Hi, I have a Macbook Pro 15inch from 2011, and I've had trouble with Spotify. I've had a repeated problem of my Spotify desktop client program disabling the sound whenever I resume playback after I've closed and opened my computer up again. I can't f...

  • Casual Listener
  • Hi, I have a Macbook Pro 15inch from 2011, and I've had trouble with Spotify. I've had a repeated problem of my Spotify desktop client program disabling the sound whenever I resume playback after I'v...
  • jumpy27
  • Casual Listener
  • 336 Views
  • 1 replies
  • 0 likes
  • Mac
  • 336 Views
  • 1 replies
  • 0 likes

Solved!! Sharing accounts

I share and account with my sister & when we both wanna listen to spotify we have to hear what one or the other is listening to. Is there a way I can change that? Would greatly appreciate a response.

  • Newbie
  • I share and account with my sister & when we both wanna listen to spotify we have to hear what one or the other is listening to. Is there a way I can change that? Would greatly appreciate a respo...
  • Taylor
  • Community Legend
  • 3699 Views
  • 1 replies
  • 0 likes
  • Mac
  • 3699 Views
  • 1 replies
  • 0 likes

1.0.6 - No notification badges on playlists (but search is back!)

YAY, playlist search is back! But there seems to be a problem with playlist notifications, at least the badges that display the number of updated tracks. I still get the notifications in the upper right corner, but not by the playlist itself.

  • Roadie
  • YAY, playlist search is back! But there seems to be a problem with playlist notifications, at least the badges that display the number of updated tracks.   I still get the notifications in the...
  • MattSuda
  • Spotify Star
  • 1327 Views
  • 14 replies
  • 0 likes
  • Mac
  • 1327 Views
  • 14 replies
  • 0 likes

Solved!! Spotify opens new tabs in safari automatically (3599.spotilocal.com)

I have an annoying problem with my spotify. It automatically opens three (always three) tabs with some delay in between each tab. These tabs have URLs on the domain 3599.spotilocal.com and looks like this: https://3599.spotilocal.com:4370/csrf/getFbC...

  • Casual Listener
  • I have an annoying problem with my spotify. It automatically opens three (always three) tabs with some delay in between each tab. These tabs have URLs on the domain 3599.spotilocal.com and looks like...
  • borickard
  • Casual Listener
  • 3546 Views
  • 5 replies
  • 0 likes
  • Mac
  • 3546 Views
  • 5 replies
  • 0 likes

Spotify fails to detect name of current song playing?

I'm on Mac OS 10.10.1 and Spotify (1.0.6.80.g2a801a53) When I'm playing a song in my playlist, the song name/artist fails to appear on the bottom left of the application like it's supposed to. Instead, it just shows "New Playlist". And no, it's not a...

Screen Shot 2015-06-15 at 1.27.12 PM.png
  • Casual Listener
  • I'm on Mac OS 10.10.1 and Spotify (1.0.6.80.g2a801a53)   When I'm playing a song in my playlist, the song name/artist fails to appear on the bottom left of the application like it's supposed t...
  • 342 Views
  • 0 replies
  • 0 likes
  • Mac
  • 342 Views
  • 0 replies
  • 0 likes

New song not listed in playlist

I got a notification that Spotify had added a new song to the Folk Pop playlist by Spotify, but when I go to the playlist or click the notification, the song is not listed on their playlist. Why is that? Did they delete it the minute they added it, e...

  • Newbie
  • I got a notification that Spotify had added a new song to the Folk Pop playlist by Spotify, but when I go to the playlist or click the notification, the song is not listed on their playlist. Why is t...
  • 375 Views
  • 0 replies
  • 0 likes
  • Mac
  • 375 Views
  • 0 replies
  • 0 likes

1.0.7 Feedback

Still no notification badges by the playlists telling me how many songs have been added since last time. Also, still no blue dots inside the playlist to tell me this.

  • Roadie
  • Still no notification badges by the playlists telling me how many songs have been added since last time. Also, still no blue dots inside the playlist to tell me this.
  • 401 Views
  • 0 replies
  • 3 likes
  • Mac
  • 401 Views
  • 0 replies
  • 3 likes

Login

How do u disable Spotify in Login items from appearing on startup of Mac ? I need to keep removing it from 'Login iTems" every time i start up.

  • Newbie
  • How do u disable Spotify in Login items from appearing on startup of Mac ?   I need to keep removing it from 'Login iTems" every time i start up.
  • 234 Views
  • 0 replies
  • 0 likes
  • Mac
  • 234 Views
  • 0 replies
  • 0 likes

Getting "Local Files" into "My Music" Work Around?

There seems to be no easy way to do this anymore. About 80% of my iTunes library is in Spotify, which is good enough for me (for now), and so I was hoping I could have that entire library (the 80% that is matched in Spotify) under "My Music." I've tr...

  • Casual Listener
  • There seems to be no easy way to do this anymore. About 80% of my iTunes library is in Spotify, which is good enough for me (for now), and so I was hoping I could have that entire library (the 80% th...
  • mapuya19
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Mac
  • 277 Views
  • 1 replies
  • 0 likes

Play queue broken on osx application

The play queue on the mac app is frustratingly broken. Songs added to the queue do not actually get added, reordering does not work, everything, the whole the is largely unresponsive, navigating to the history tab almost brings the whole app to a sta...

  • Newbie
  • The play queue on the mac app is frustratingly broken. Songs added to the queue do not actually get added, reordering does not work, everything, the whole the is largely unresponsive, navigating to t...
  • mapuya19
  • Community Legend
  • 285 Views
  • 1 replies
  • 1 likes
  • Mac
  • 285 Views
  • 1 replies
  • 1 likes

All songs have disappeared

Hi! All of my songs were gone when I opened Spotify on my macbook today. I have no idea what happened and I've followed what Spotify asked me to do (to log out and log in with my username) but my songs are all still gone. Just wondering if anyone cou...

  • Newbie
  • Hi!   All of my songs were gone when I opened Spotify on my macbook today. I have no idea what happened and I've followed what Spotify asked me to do (to log out and log in with my username) b...
  • MattSuda
  • Spotify Star
  • 207 Views
  • 1 replies
  • 0 likes
  • Mac
  • 207 Views
  • 1 replies
  • 0 likes

Drag and drop playlists locks out keyboard and mouse

DescriptionWhen I try to drag a playlist into a folder, the app stops responding to the mouse and keyboard A more detailed description, using numbered stepsCreate a playlist folderRight click on an album, select Add to Playlist > New PlaylistIn the l...

  • Casual Listener
  • Description When I try to drag a playlist into a folder, the app stops responding to the mouse and keyboard   A more detailed description, using numbered steps Create a playlist folder Rig...
  • 293 Views
  • 0 replies
  • 0 likes
  • Mac
  • 293 Views
  • 0 replies
  • 0 likes

[Mac] Can't authenticate with HTTPS proxy set, on [1.0.1]

I use Spotify desktop on Mac, behind a HTTP proxy. After today's update, I can no longer authenticate with Facebook, or directly using Spotify U/P, with the proxy set. My company firewall is actually a HTTP proxy, not HTTPS, so until today (for the p...

  • Music Fan
  • I use Spotify desktop on Mac, behind a HTTP proxy.  After today's update, I can no longer authenticate with Facebook, or directly using Spotify U/P, with the proxy set.    My compa...
  • manowar84
  • Casual Listener
  • 65805 Views
  • 21 replies
  • 4 likes
  • Mac
  • 65805 Views
  • 21 replies
  • 4 likes

Chrome Flagging Spotify as Harmful Program

When trying to download the Spotify application for Mac, I am getting a message from the Chrome browser stating "The site ahead contains harmful programs". I am trying to download the Spotify install zip file from https://www.spotify.com/us/download/...

  • Casual Listener
  • When trying to download the Spotify application for Mac, I am getting a message from the Chrome browser stating "The site ahead contains harmful programs".  I am trying to download the Spotify i...
  • Dusan88
  • Regular
  • 1316 Views
  • 6 replies
  • 0 likes
  • Mac
  • 1316 Views
  • 6 replies
  • 0 likes

Issue with "friend feed" or activity feed.

Hey everyone, so recently I've noticed that my right side activity feed will stop refreshing sometimes. This has been happening for several weeks and initially I thought it was only when my computer went into sleep mode. But recently I've been able t...

  • Roadie
  • Hey everyone, so recently I've noticed that my right side activity feed will stop refreshing sometimes. This has been happening for several weeks and initially I thought it was only when my computer ...
  • EdwardJames
  • Roadie
  • 8323 Views
  • 2 replies
  • 0 likes
  • Mac
  • 8323 Views
  • 2 replies
  • 0 likes