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Desktop (Mac)

Discuss Spotify for Mac

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Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 2690 Views
  • 1 replies
  • 0 likes
  • 2690 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5138 Views
  • 1 replies
  • 0 likes
  • 5138 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3688 Views
  • 1 replies
  • 3 likes
  • 3688 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 39666 Views
  • 19 replies
  • 1 likes
  • music stops
  • 39666 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 165508 Views
  • 0 replies
  • 35 likes
  • Mac
  • 165508 Views
  • 0 replies
  • 35 likes

Link to a specific part of a track no longer works (?)

The ability to link to a specific part of a track has worked fine earlier, but i can't get this to work after the new update (Desktop client 1.0.2.6.g9977a14b). Or can this be done in some other way now? Or is it gone?

  • Casual Listener
  • The ability to link to a specific part of a track has worked fine earlier, but i can't get this to work  after the new update (Desktop client 1.0.2.6.g9977a14b).   Or can this be don...
  • urre
  • Casual Listener
  • 503 Views
  • 2 replies
  • 0 likes
  • Mac
  • 503 Views
  • 2 replies
  • 0 likes

Solved!! Playlist generators

Since the folks here have this brilliant idea to remove the Desktop Apps could you suggest me a way to generate playlist automatically? I am using spotify mostly to discover new music and as background music at work. No time to generate every day 10 ...

  • Casual Listener
  • Since the folks here have this brilliant idea to remove the Desktop Apps could you suggest me a way to generate playlist automatically?   I am using spotify mostly to discover new music a...
  • hans-jürgen
  • Roadie
  • 3458 Views
  • 6 replies
  • 1 likes
  • Mac
  • 3458 Views
  • 6 replies
  • 1 likes

no aparece sección “Dispositivos” en la barra lateral de Spotify

hola me compre el ipod shuffle y al sincronizarlo con spotify se cerro y al volver a abrirlo avia desaparecido la seccion dispositivos de la barra lateral no consigo hacer k vuelva!!ni reintalando ni nada de nada que hago? tengo un Mac con el sistema...

  • Casual Listener
  • hola me compre el ipod shuffle y al sincronizarlo con spotify se cerro y al volver a abrirlo avia desaparecido la seccion dispositivos de la barra lateral no consigo hacer k vuelva!!ni reintalando ni...
  • MattSuda
  • Spotify Star
  • 1427 Views
  • 4 replies
  • 0 likes
  • Mac
  • 1427 Views
  • 4 replies
  • 0 likes

Latest update as of today (3/25/15) is BUGGY

Can't search a playlist anymore by typing the first letters of a song title (or whatever I've sorted them by). Songs have disappeared from my playlists. Copying songs and pasting them pastes them as links instead of hyperlinked titles of the songs an...

  • Regular
  • Can't search a playlist anymore by typing the first letters of a song title (or whatever I've sorted them by).  Songs have disappeared from my playlists.  Copying songs and pasting them pas...
  • Grazzt
  • Roadie
  • 789 Views
  • 2 replies
  • 1 likes
  • Mac
  • 789 Views
  • 2 replies
  • 1 likes

liked from radio only plays first song on playlist

Hi, I'm using the desktop version of spotify on a Mac with OSX. I have a long "liked from radio" playlist. I'm able to listen to most of my songs on that list. However, at a certain point, whenever I click on a song on the list to play it, it keeps p...

  • Newbie
  • Hi,   I'm using the desktop version of spotify on a Mac with OSX. I have a long "liked from radio" playlist. I'm able to listen to most of my songs on that list. However, at a certain point, w...
  • MattSuda
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Mac
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! MacOS 10.10 two different users same computer

Hi there. I have a macbook with two different users. Both of them are used by me. I use one for personnal use and the other one at work.I've installed Spotify in my personal profile but I would like to have it on my other profile.When I try to connec...

  • Regular
  • Hi there.   I have a macbook with two different users. Both of them are used by me.  I use one for personnal use and the other one at work. I've installed Spotify in my personal profile...
  • MattSuda
  • Spotify Star
  • 585 Views
  • 3 replies
  • 0 likes
  • Mac
  • 585 Views
  • 3 replies
  • 0 likes

Solved!! Problem, no option to create a playlist folder

On the file menu I only have the Logout and Close Window option. Im using Spotify in spanish, any hint why Im missing the other options? Thanks a lot!

  • Casual Listener
  • On the file menu I only have the Logout and Close Window option. Im using Spotify in spanish, any hint why Im missing the other options?   Thanks a lot!
  • Soundofus
  • Spotify Star
  • 823 Views
  • 3 replies
  • 0 likes
  • Mac
  • 823 Views
  • 3 replies
  • 0 likes

Spotify Apps issue

Hey! After the last couple of updates, Spotify Apps (lastfm, pitchfork, hypemachine..) have suddenly disappeared from the window.I, now, can't sort this out how to find them back.BTW This has all occured on my Macbook. Thanks pals.

  • Newbie
  • Hey!   After the last couple of updates, Spotify Apps (lastfm, pitchfork, hypemachine..) have suddenly disappeared from the window. I, now, can't sort this out how to find them back. BTW Thi...
  • Soundofus
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • Mac
  • 426 Views
  • 1 replies
  • 0 likes

Mac desktop issues with v1.0.2.6.g9977a14b

Typically don't post gripings about these cra'y releases... but with the latest mac desktop release: 1. Date Added column in all playlists are gone - - this is a necessity!(unless someone has a workaround or I neglected release notes that say 'here's...

  • Regular
  • Typically don't post gripings about these cra'y releases... but with the latest mac desktop release:   1. Date Added column in all playlists are gone - - this is a necessity! (unless someone ...
  • MattSuda
  • Spotify Star
  • 789 Views
  • 4 replies
  • 0 likes
  • Mac
  • 789 Views
  • 4 replies
  • 0 likes

Solved!! Collaborative Playlists no longer indicate new tracks or who added them

Seriously, what is going on with this new desktop app? It's like the developers simply forgot to implement a lot of these features.

  • Newbie
  • Seriously, what is going on with this new desktop app? It's like the developers simply forgot to implement a lot of these features.
  • MattSuda
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Mac
  • 275 Views
  • 1 replies
  • 0 likes

List of bugs in the version 1.0.1.1060.gc75ebdfd

Mac 1.0.1.1060.gc75ebdfd Apologies if these have already been reported - Playlists not updating when multiple users contributingSpotify randomly pauses about a minute into some tracksUsername not showing correct name (track listing)Username doesn't l...

  • Casual Listener
  • Mac 1.0.1.1060.gc75ebdfd   Apologies if these have already been reported -   Playlists not updating when multiple users contributing Spotify randomly pauses about a minute into some t...
  • willb
  • Regular
  • 858 Views
  • 7 replies
  • 0 likes
  • Mac
  • 858 Views
  • 7 replies
  • 0 likes

Switching PCs don't work anymore since the upgrade

I have spotify on a windows machine at work (1.0.2.6.g9977a14b) and on a mac at home. For a long time I would just pause at work and then when I was at home I could just click on what I want to listen to and it would work fine. Now since the upgrade,...

  • Newbie
  • I have spotify on a windows machine at work (1.0.2.6.g9977a14b) and on a mac at home.  For a long time I would just pause at work and then when I was at home I could just click on what I want to...
  • MattSuda
  • Spotify Star
  • 210 Views
  • 1 replies
  • 0 likes
  • Mac
    Windows
  • 210 Views
  • 1 replies
  • 0 likes

Solved!! Bring back Top 100 auto generated playlist

I like listening to the top 100 playlist that is being played here in teh UK and also in italy! Always fresh music that i don't have to search out! Please bring it back. Thanks

  • Casual Listener
  • I like listening to the top 100 playlist that is being played here in teh UK and also in italy! Always fresh music that i don't have to search out!   Please bring it back.   Thanks
  • MattSuda
  • Spotify Star
  • 606 Views
  • 3 replies
  • 0 likes
  • Mac
    Windows
  • 606 Views
  • 3 replies
  • 0 likes

Solved!! Getting Logged off

For last few days whenever I put on Sonos, it seems to log me off if I am playing Spotify through my mac or iphone. Has something changed? For the three device limitation, I use it on my mac, my iphone and sonos. Occasionally sonos will be playing at...

  • Newbie
  • For last few days whenever I put on Sonos, it seems to log me off if I am playing Spotify through my mac or iphone.    Has something changed? For the three device limitation, I use it on ...
  • MattSuda
  • Spotify Star
  • 417 Views
  • 1 replies
  • 0 likes
  • Mac
  • 417 Views
  • 1 replies
  • 0 likes

Where can I change the storage folder in the new version on my mac?

I saved my playlists on an memory card and I changed the storage folder in the settings to this folder. But now Spotify don't recognise this folder anymore and I can't find where I can't choose the storage-folder. I only can add local files but this ...

  • Newbie
  • I saved my playlists on an memory card and I changed the storage folder in the settings to this folder. But now Spotify don't recognise this folder anymore and I can't find where I can't choose the s...
  • MattSuda
  • Spotify Star
  • 476 Views
  • 1 replies
  • 0 likes
  • Mac
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! iPhone 4s won't sync to Mac via USB.

Ok so I have an iPhone 4s and a Mac running OS X 10.6 and my iPhone won't sync or show up under the devices tab on the Spotify desktop client version 0.9.15.27 (Is this the latest version? If not, it wont let me update, every restart and even several...

  • Casual Listener
  •    Ok so I have an iPhone 4s and a Mac running OS X 10.6 and my iPhone won't sync or show up under the devices tab on the Spotify desktop client version 0.9.15.27 (Is this the latest versio...
  • MattSuda
  • Spotify Star
  • 697 Views
  • 1 replies
  • 0 likes
  • Mac
  • 697 Views
  • 1 replies
  • 0 likes

Solved!! The Devices?

I'm really fond of the ability to sync your local tracks to your phone using the devices option on my desktop spotify. However, since the update, there is no device section that I can find, and boy have I looked. Thus, I don't know how to sync any mo...

  • Casual Listener
  • I'm really fond of the ability to sync your local tracks to your phone using the devices option on my desktop spotify. However, since the update, there is no device section that I can find, and boy h...
  • Grazzt
  • Roadie
  • 1049 Views
  • 6 replies
  • 1 likes
  • Mac
  • 1049 Views
  • 6 replies
  • 1 likes

Mac OS X 10.8.5 update+reinstall crashes on start

Hello! I'm running mac OS X 10.8.5 and today got a pop up to update Spotify, which I did. The application closed and then never opened. I went to open it manually but it was gone from my Applications folder. I redownloaded the installer and followed ...

  • Casual Listener
  • Hello! I'm running mac OS X 10.8.5 and today got a pop up to update Spotify, which I did. The application closed and then never opened. I went to open it manually but it was gone from my Applications...
  • Jenibus
  • Casual Listener
  • 2984 Views
  • 3 replies
  • 0 likes
  • Mac
  • 2984 Views
  • 3 replies
  • 0 likes

Playlist Subfolders

Hello, I used to have subfolders in my playlists. Did this feature go away or am I doing something incorrectly? Thanks.

  • Newbie
  • Hello, I used to have subfolders in my playlists.  Did this feature go away or am I doing something incorrectly? Thanks.
  • calikicks
  • Newbie
  • 1178 Views
  • 2 replies
  • 0 likes
  • Mac
  • 1178 Views
  • 2 replies
  • 0 likes

Playback issues (DAC setup)

Recently, I have issues with audio playback. I play Spotify though a headless Mac Mini with a DAC to my amplifier. At times, my Mac Mini will play the audio now though its internal speaker, instead of feeding it to the DAC. Could this also be caused ...

  • Music Fan
  • Recently, I have issues with audio playback. I play Spotify though a headless Mac Mini with a DAC to my amplifier. At times, my Mac Mini will play the audio now though its internal speaker, instead o...
  • 681 Views
  • 0 replies
  • 1 likes
  • Mac
  • 681 Views
  • 0 replies
  • 1 likes