Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1498 Views
  • 1 replies
  • 0 likes
  • 1498 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3810 Views
  • 1 replies
  • 0 likes
  • 3810 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3122 Views
  • 1 replies
  • 3 likes
  • 3122 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38234 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38234 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164795 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164795 Views
  • 0 replies
  • 35 likes

new update doesn't open with mac osx 10.6.8?

Since the update a few days ago, Spotiffy doesn't open showing a message to contact developers as it is no longer compatible with the system? Really?.....Macbook pro mac osx 10.6.8.

  • Newbie
  • Since the update a few days ago, Spotiffy doesn't open showing a message to contact developers as it is no longer compatible with the system? Really?..... Macbook pro mac osx 10.6.8.
  • MattSuda
  • Spotify Star
  • 575 Views
  • 1 replies
  • 0 likes
  • Mac
  • 575 Views
  • 1 replies
  • 0 likes

Solved!! Please Help - Dragging Songs from offline folders to Spotify Playlists

Hi Guys, Been with Spotify for around 3 years now, love the service. However there seems to have been a recent update that is no longer letting me drag offline files to a playlist in spotify. As I'm a DJ, i have many edits of songs that spotify doesn...

  • Newbie
  • Hi Guys,    Been with Spotify for around 3 years now, love the service.   However there seems to have been a recent update that is no longer letting me drag offline files to a play...
  • MattSuda
  • Spotify Star
  • 374 Views
  • 1 replies
  • 0 likes
  • Mac
  • 374 Views
  • 1 replies
  • 0 likes

Spotify playlist "empty"

Hello, Having a problem with a spotify playlist showing as empty after the update. Works fine on my mobile phone (Iphone 6)I'm on the mac desktop app and same problem in the web app. First time after update I still had the songs in the que and could ...

  • Newbie
  • Hello,   Having a problem with a spotify playlist showing as empty after the update. Works fine on my mobile phone (Iphone 6) I'm on the mac desktop app and same problem in the web app. First...
  • MattSuda
  • Spotify Star
  • 581 Views
  • 1 replies
  • 0 likes
  • Mac
  • 581 Views
  • 1 replies
  • 0 likes

incorrect 'date added' for songs in playlists

This initially occured before i just updated to the latest version (1.0.2.6....). I changed the date/time of my Mac in the system prefs for only a minute or so and then switched it back to "set date & time automatically" but every track i added to my...

  • Composer
  • This initially occured before i just updated to the latest version (1.0.2.6....).  I changed the date/time of my Mac in the system prefs for only a minute or so and then switched it back to "set...
  • 544 Views
  • 0 replies
  • 0 likes
  • Mac
  • 544 Views
  • 0 replies
  • 0 likes

Solved!! Can't command + F filter? Why not?

When searching for an answer to my problem I saw this question asked before however those threads were all old. I thought it'd be best to ask again now. Today when I try to filter my playlists the command + f search doesnt bring up the search bar, wh...

  • Casual Listener
  • When searching for an answer to my problem I saw this question asked before however those threads were all old.  I thought it'd be best to ask again now.  Today when I try to filter my play...
  • ajdidonato
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Mac
  • 478 Views
  • 2 replies
  • 0 likes

Solved!! Search in playlist

Hi guys,in the new latest version of spotify (1.0.2) we can deleted the search in playlist (cmd+f). Why? It was a very useful feature! or I used it just me? (sorry for my bad english

  • Casual Listener
  • Hi guys, in the new latest version of spotify (1.0.2) we can deleted the search in playlist (cmd+f). Why? 😞   It was a very useful feature!   or I used it just me?   (sorr...
  • hackatwork
  • Casual Listener
  • 360 Views
  • 2 replies
  • 0 likes
  • Mac
  • 360 Views
  • 2 replies
  • 0 likes

Don't auto-upgrade if functionality is dropped

Hi guys, I just realized that I can't filter playlists in the new version. I come to this forum in search of a fix, and realize it's not a bug. The feature is simply left out in this version. If you're gonna drop core functionality between versions, ...

  • Regular
  • Hi guys,   I just realized that I can't filter playlists in the new version. I come to this forum in search of a fix, and realize it's not a bug. The feature is simply left out in this version...
  • 452 Views
  • 0 replies
  • 2 likes
  • Mac
  • 452 Views
  • 0 replies
  • 2 likes

So Long, And Thanks for All the Fish

After the recent desktop and iOS apps releases, I've decided to try alternative streaming services. I have been a premium user for several years but, IMO, last "upgrades", specially the awful desktop app, are actually downgrades. It's enough! I have ...

  • Casual Listener
  • After the recent desktop and iOS apps releases, I've decided to try alternative streaming services. I have been a premium user for several years but, IMO, last "upgrades", specially the awful desktop...
  • 313 Views
  • 0 replies
  • 1 likes
  • Mac
  • 313 Views
  • 0 replies
  • 1 likes

Mac desktop app unable to play songs after manually picking a few tracks?

I've found that, as of the latest update, I can no longer pick more than a few songs manually (i.e. by double clicking on them) before Spotify refuses to load more tracks. Allowing playlists to play through without intervention works fine though. If ...

  • Regular
  • I've found that, as of the latest update, I can no longer pick more than a few songs manually (i.e. by double clicking on them) before Spotify refuses to load more tracks. Allowing playlists to play ...
  • meahtenoha
  • Spotify
  • 492 Views
  • 1 replies
  • 0 likes
  • Mac
  • 492 Views
  • 1 replies
  • 0 likes

play queue, song rating missing

version: 1.0.1.1060.gc75ebdfd Hi, I am using this version which just updated few days ago. I realise in the play queue for all the songs' rating are missing. I do not want to downgrade to any previous version. Can anyone justtify why there are missin...

  • Casual Listener
  • version: 1.0.1.1060.gc75ebdfd   Hi,   I am using this version which just updated few days ago.   I realise in the play queue for all the songs' rating are missing.   I do ...
  • chacejunn
  • Casual Listener
  • 1182 Views
  • 5 replies
  • 0 likes
  • Mac
    Windows
  • 1182 Views
  • 5 replies
  • 0 likes

Notification Bugs

Hello, 1) It shows 1 unread notification, click to read it but badge number is still 1. Screen capture: https://www.youtube.com/watch?v=0mxl-JpVsJY 2) Some notifications are duplicated. Screenshot: http://www.screencast.com/t/URBstX6f6x 3) Similar pr...

  • Visitor
  • Hello,   1) It shows 1 unread notification, click to read it but badge number is still 1.   Screen capture: https://www.youtube.com/watch?v=0mxl-JpVsJY   2) Some notificatio...
  • user-removed
  • Not applicable
  • 611 Views
  • 2 replies
  • 0 likes
  • Mac
  • 611 Views
  • 2 replies
  • 0 likes

Spotify plays wrong song on computer, works fine on phone

Using spotify on my mac and on my sony xperia. Works fine on the phone, but on computer it always plays wrong songs. They're also always the same wrong songs, kinda like the songs and names would be mixed on my playlist. Tried installing again and it...

  • Newbie
  • Using spotify on my mac and on my sony xperia. Works fine on the phone, but on computer it always plays wrong songs. They're also always the same wrong songs, kinda like the songs and names would be ...
  • Soundofus
  • Spotify Star
  • 1447 Views
  • 1 replies
  • 0 likes
  • Mac
  • 1447 Views
  • 1 replies
  • 0 likes

Solved!! Announcements

I have the premium version and still get announcements when I open up Spotify. I know its not considered an ad, but Its still promotional material. But worse still, its music I will never want to listen to and never have. At least if it was based on ...

  • Newbie
  • I have the premium version and still get announcements when I open up Spotify. I know its not considered an ad, but Its still promotional material.  But worse still, its music I will never want ...
  • MattSuda
  • Spotify Star
  • 647 Views
  • 1 replies
  • 0 likes
  • Mac
  • 647 Views
  • 1 replies
  • 0 likes

Not receiving notification of new music by the artists I am following.

For several months now, I have not been receiving notifications when an artist I follow releases a new song. Also, now with the new Spotify update, I don't see a number on the side of a playlist, which make it impossible for me to know when people up...

  • Casual Listener
  • For several months now, I have not been receiving notifications when an artist I follow releases a new song. Also, now with the new Spotify update, I don't see a number on the side of a playlist, whi...
  • cool_dave
  • Music Fan
  • 709 Views
  • 2 replies
  • 0 likes
  • Mac
  • 709 Views
  • 2 replies
  • 0 likes

MusiXmatch is not working [Desktop-Mac]

After an update a while ago, I can't see any apps on the list section on the left side. I've tried install/open musiXmatch for spotify from the website but the page says "There was a problem displaying this view!". Help me please.

  • Newbie
  • After an update a while ago, I can't see any apps on the list section on the left side. I've tried install/open musiXmatch for spotify from the website but the page says "There was a problem dis...
  • Jordi
  • Community Legend
  • 866 Views
  • 2 replies
  • 0 likes
  • Mac
  • 866 Views
  • 2 replies
  • 0 likes

Solved!! Can no longer order by 'date added'

Since the new update I can no longer figure out how to sort by date added in playlists which is a pretty big issue for me. Does anyone know how to do this?

  • Casual Listener
  • Since the new update I can no longer figure out how to sort by date added in playlists which is a pretty big issue for me.   Does anyone know how to do this?
  • Soundofus
  • Spotify Star
  • 660 Views
  • 3 replies
  • 0 likes
  • Mac
  • 660 Views
  • 3 replies
  • 0 likes

Latest Mac build is broken

I updated Spotify on my Mac today (10.9) and it now refuses to open. I've tried deleting it and installing again, downloading from the website, but the problem persists. If you're gonna do daily releases, I recommend testing them first. It is unaccep...

  • Casual Listener
  • I updated Spotify on my Mac today (10.9) and it now refuses to open. I've tried deleting it and installing again, downloading from the website, but the problem persists.   If you're gonna do d...
  • pedrospdc
  • Casual Listener
  • 670 Views
  • 2 replies
  • 1 likes
  • Mac
  • 670 Views
  • 2 replies
  • 1 likes

An error occurred please try searching again on OS X, iOS and play webpage

Hi, I would like to know why I keep getting this message "An error occurred please try searching again" (on a daily basis) on all of my devices; and still no Notification/apologies from the Spotify team yet... letting me know that this service is not...

  • Casual Listener
  • Hi,   I would like to know why I keep getting this message "An error occurred please try searching again" (on a daily basis) on all of my devices; and still no Notification/apologies&nbsp...
  • ala
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • Mac
  • 737 Views
  • 2 replies
  • 0 likes

Solved!! Playlist Customization

Why in Spotify version 1.0.1.1060.gc75ebdfd I can't customize anymore my playlists (with custom picture and a description)?

  • Casual Listener
  • Why in Spotify version 1.0.1.1060.gc75ebdfd I can't customize anymore my playlists (with custom picture and a description)?
  • MattSuda
  • Spotify Star
  • 501 Views
  • 3 replies
  • 0 likes
  • Mac
  • 501 Views
  • 3 replies
  • 0 likes