Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Mac)

Discuss Spotify for Mac

Start a topic

Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Spotify will not open on Mac

I have been using Spotify for a few weeks, and all of a sudden it will not open. I have tried deleting it, redownloading, and then when I open it it flashes as though it is about to open but then nothing happens. I have tried contacting Apple, they d...

  • Newbie
  • I have been using Spotify for a few weeks, and all of a sudden it will not open. I have tried deleting it, redownloading, and then when I open it it flashes as though it is about to open but then not...
  • MichaelW
  • Community Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • Mac
  • 238 Views
  • 1 replies
  • 0 likes

Latest Spotify update breaking Adobe FIreworks

Yo Spotify, are you going to fix this problem or not. Just let me know. I'll move to Rdio if i must.

  • Casual Listener
  • Yo Spotify, are you going to fix this problem or not. Just let me know. I'll move to Rdio if i must.
  • Jordi
  • Community Legend
  • 387 Views
  • 1 replies
  • 0 likes
  • Mac
  • 387 Views
  • 1 replies
  • 0 likes

I can't ear music with my account in my mac

Hi, I cant hear music in my destkop (mac). I try to play music and only hear 2 seconds and then appear (impossible reproduce this song). I can hear music with other account and my iphone but i cant reproduce music in my destkop. thanks,

  • Newbie
  • Hi,   I cant hear music in my destkop (mac). I try to play music and only hear 2 seconds and then appear (impossible reproduce this song). I can hear music with other account and my iphone b...
  • MichaelW
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • Mac
  • 390 Views
  • 1 replies
  • 0 likes

Solved!! actual playing title isn't green

If I click on a Playlist PLAY the actual title wont hover green. Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click on the cover and "go to" won't help). When I directly click into ...

  • Casual Listener
  • If I click on a Playlist PLAY the actual title wont hover green.  Thats realy ugly since I don't know exactly on which postition I'm in the playslist and which title is play (also click o...
  • Grace
  • Spotify
  • 302 Views
  • 3 replies
  • 0 likes
  • Mac
  • 302 Views
  • 3 replies
  • 0 likes

Specific songs not available from an album?

I'm trying to get this album: https://play.spotify.com/album/6qZSS98R6px7lmqzMUOZnX But only 2 of the songs are available? The album released yesterday. Why is this?

  • Newbie
  • I'm trying to get this album: https://play.spotify.com/album/6qZSS98R6px7lmqzMUOZnX   But only 2 of the songs are available? The album released yesterday. Why is this?
  • Carina
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • Mac
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Unable to complete Premium membership subscription with NUS discount

I am trying to purchase spotify premium through the NUS discount so i get 50% off the subscription. However as I try to purchase it, i enter my NUS card number and then it prompts me to enter my facebook password and then once i do so it redirects me...

  • Casual Listener
  • I am trying to purchase spotify premium through the NUS discount so i get 50% off the subscription. However as I try to purchase it, i enter my NUS card number and then it prompts me to enter my face...
  • schulzy98
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Mac
  • 429 Views
  • 2 replies
  • 0 likes

Search by country and location

Hi, I have used Spotify for some time, but the search "feature" is really bad. Sometimes I want to search e.g. for new songs in a specific country or location. But how to do that? In "Browse" there are only genres. If I e.g. enter "country: Sweden", ...

  • Casual Listener
  • Hi,   I have used Spotify for some time, but the search "feature" is really bad. Sometimes I want to search e.g. for new songs in a specific country or location. But how to do that? In "Brow...
  • spiff69
  • Casual Listener
  • 8437 Views
  • 3 replies
  • 20 likes
  • Mac
  • 8437 Views
  • 3 replies
  • 20 likes

Click and hold preview not working on Mac

Clicking and holding on play button is not playing preview anymore on Mac. Reinstall does not help. OS X 10.9.4. Spotify 0.9.14.11

  • Casual Listener
  • Clicking and holding on play button is not playing preview anymore on Mac.   Reinstall does not help.   OS X 10.9.4. Spotify 0.9.14.11
  • Jason
  • Spotify Legend
  • 512 Views
  • 2 replies
  • 1 likes
  • 512 Views
  • 2 replies
  • 1 likes

Solved!! Just a thought about Spotify desktop

I started paying the premium the moment I could (I was a student before) just because I thought Spotify was the kind of idea that had to exist and it just needed some support to become what it is nowadays. A minute ago I realised whenever I want to l...

  • Casual Listener
  • I started paying the premium the moment I could (I was a student before) just because I thought Spotify was the kind of idea that had to exist and it just needed some support to become what it is now...
  • lusop
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • Mac
  • 322 Views
  • 2 replies
  • 0 likes

Solved!! Mac: Spotify Helper not responding

I've noticed over the past couple months at least that in my Activity Monitor one of the Spotify Helpers is constantly Not Responding. I force quit and it appears again. The desktop app works, but seems slow and I'm wondering if this might be the rea...

  • Regular
  • I've noticed over the past couple months at least that in my Activity Monitor one of the Spotify Helpers is constantly Not Responding. I force quit and it appears again. The desktop app works, but se...
  • sevensix
  • Regular
  • 5702 Views
  • 4 replies
  • 0 likes
  • 5702 Views
  • 4 replies
  • 0 likes

spotify repeat

For a while i'm having a problem starting a number in Spotify, it starts en after 1 or 2 seconds it starts again for good.Now i'm in a situation that Spotify just opens the software, but i cannot listen anymore.... It's not possible to play the actua...

  • Newbie
  • For a while i'm having a problem starting a number in Spotify, it starts en after 1 or 2 seconds it starts again for good. Now i'm in a situation that Spotify just opens the software, but i cannot l...
  • MichaelW
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Mac
  • 284 Views
  • 1 replies
  • 0 likes

Soundrop Help!

Is anyone having problems with using the crossfade option in spotify with soundrop? When using the crossfade function on the playback options soundrop seems to start to crossfade the songs and then give up and jus restart the song? Anyone have any id...

  • Casual Listener
  • Is anyone having problems with using the crossfade option in spotify with soundrop? When using the crossfade function on the playback options soundrop seems to start to crossfade the songs and then...
  • 234 Views
  • 0 replies
  • 0 likes
  • Mac
  • 234 Views
  • 0 replies
  • 0 likes

Local files lost after spotify app is closed

I have a set of two albums that are local MP3 files on a macbook. I have uploaded them to a playlist thereby putting them in my local files list aswell. Whenever I close out of spotify though the file locations are lost and I have to reimport them. A...

  • Casual Listener
  • I have a set of two albums that are local MP3 files on a macbook. I have uploaded them to a playlist thereby putting them in my local files list aswell. Whenever I close out of spotify though the fil...
  • 369 Views
  • 0 replies
  • 0 likes
  • Mac
  • 369 Views
  • 0 replies
  • 0 likes

Spotify Slow on Mac OS 10.9.5

Hi there, Spotify is incredibly slow on my Mac. I have taken the following steps to rectify, but Spotify remains my slowest application: -Reinstalled (3 times) -Restart computer -Install all updates -Disable all local file sources -Reduce cache to ma...

  • Casual Listener
  • Hi there,    Spotify is incredibly slow on my Mac.   I have taken the following steps to rectify, but Spotify remains my slowest application:   -Reinstalled (3 times) ...
  • joemitchell
  • Casual Listener
  • 2288 Views
  • 2 replies
  • 1 likes
  • 2288 Views
  • 2 replies
  • 1 likes

Can't unfollow a playlist from someone I'm following

I am not following Vincent Sandoval but his music still comes up in the listened to list. How can I remove this?

  • Newbie
  • I am not following Vincent Sandoval but his music still comes up in the listened to list. How can I remove this?
  • Jordi
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • Mac
  • 509 Views
  • 1 replies
  • 0 likes

Playing Incorrect Local Files

Hi, I have an issue where local files are played incorrectly. Say there's a studio album that I also have on iTunes; instead of playing it from the correct source, Spotify plays the live version from a different album. How do I correct this problem? ...

  • Casual Listener
  •  Hi, I have an issue where local files are played incorrectly. Say there's a studio album that I also have on iTunes; instead of playing it from the correct source, Spotify plays the live versio...
  • 251 Views
  • 0 replies
  • 0 likes
  • Mac
  • 251 Views
  • 0 replies
  • 0 likes

Cant quit spotify, anything I search on return blank, click on artist doesn't work

Running OS X Mavericks. 1) I can't quit Spotify. I've tried rightclick, quit it through the menu, and force quit it via the Apple menu. Each time I quit it, it restarts within under half a second. Sometimes I can't even turn off my computer because o...

  • Newbie
  • Running OS X Mavericks.   1) I can't quit Spotify. I've tried rightclick, quit it through the menu, and force quit it via the Apple menu. Each time I quit it, it restarts within under half a...
  • 439 Views
  • 0 replies
  • 0 likes
  • Mac
  • 439 Views
  • 0 replies
  • 0 likes

Keystroke for saving a track

Hi, I'm on a Mac and wondering if there is a keystroke for saving a track? /Alex

  • Newbie
  • Hi,   I'm on a Mac and wondering if there is a keystroke for saving a track?     /Alex
  • 233 Views
  • 0 replies
  • 0 likes
  • Mac
  • 233 Views
  • 0 replies
  • 0 likes

Saving tracks on Desktop version and on mobile

Hi there, I'm hoping that someone can help me. On the desktop version, when I click on "Save" for anything (songs or albums), it goes to saved for a moment, and then goes right back to "Save" , without actually saving anything. Anyone have an idea ho...

  • Regular
  • Hi there,   I'm hoping that someone can help me.  On the desktop version, when I click on "Save" for anything (songs or albums), it goes to saved for a moment, and then goes right back ...
  • Bennsen
  • Regular
  • 224 Views
  • 1 replies
  • 0 likes
  • Mac
  • 224 Views
  • 1 replies
  • 0 likes

Spotify Helper from Mac App has problems

I just started Spotfy! Most of the time the Helper stay running, consumming 30% of cpu doing nothing. My setup is Mac OS 10.9.4

  • Regular
  • I just started Spotfy! Most of the time the Helper stay running, consumming 30% of cpu doing nothing. My setup is Mac OS 10.9.4
  • Peter__
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • Mac
  • 379 Views
  • 1 replies
  • 0 likes