Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4893 Views
1 replies
0 likes

4893 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6906 Views
1 replies
0 likes

6906 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4695 Views
1 replies
3 likes

4695 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
42024 Views
19 replies
1 likes
music stops

42024 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166797 Views
0 replies
35 likes
Mac

166797 Views
0 replies
35 likes

Solved!! Multiple Local File Problems

I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata. - Whole albums just won't play (One album can only play the one song that I changed the title of. All of the other songs in t...

user-removed
Visitor
I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata. - Whole albums just won't play (One album can only play the ...
2017-04-22 12:28:44 PM
2020-07-12 8:00:08 PM
Yungpumpgang
Newbie
14506 Views
6 replies
0 likes
Mac

14506 Views
6 replies
0 likes

Superuser Contribution Catalina OS issue for Spotify

Plan MonthlyPremiumUnited States DeviceMac Laptop Mid 2014Operating SystemCatalina 10.5.5. My Question or IssueI updated to Catalina 10.5.5 and not Spotify won't open. It flashes when I click open, but does nothing.

Sobek
Casual Listener
Plan Monthly Premium United States Device Mac Laptop Mid 2014 Operating System Catalina 10.5.5. My Question or Issue I updated to Catalina 10.5.5 and not Spotify won't open. &...
2020-07-03 7:10:00 PM
2020-07-12 3:04:12 PM
Joel-M
Composer
1613 Views
6 replies
0 likes

1613 Views
6 replies
0 likes

Family mix not available

PlanPremium familyCountryThe NetherlandsDevice(iPhone 6, iMac, Macbook pro) My Question or IssueRecently my phone gave me a notification that Spotify has rolled out the 'family mix' feature in the Netherlands. I clicked the 'listen now' button and I ...

jorisvandedonk
Music Fan
Plan Premium family Country The Netherlands Device (iPhone 6, iMac, Macbook pro) My Question or Issue Recently my phone gave me a notification that Spotify has rolled o...
2020-05-04 9:17:35 PM
2020-07-11 4:33:05 AM
Joel-M
Composer
1071 Views
5 replies
0 likes

1071 Views
5 replies
0 likes

There is no option to hide music in the context menu

PlanPremium CountryBrazil DeviceMacbook Pro 2018 Operating SystemMacOs Catalina 10.15 My Question or IssueThere is no option to hide music in the context menu of the desktop app (right click) You can only hide music on your smartphone and it still do...

btz1
Roadie
Plan Premium Country Brazil Device Macbook Pro 2018 Operating System MacOs Catalina 10.15 My Question or Issue There is no option to hide music in the context...
2020-07-11 1:59:34 AM
2020-07-11 2:01:03 AM
btz1
Roadie
641 Views
1 replies
0 likes

641 Views
1 replies
0 likes

Short Series Podcasts stuck in "Your Top Podcasts"

PremiumUSA Device(iMacBook Pro Mid 2015, MacOS 10.15.5)I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series podcasts and they will not be adding any new content. I would lik...

1223999729
Visitor
Premium USA Device (iMacBook Pro Mid 2015, MacOS 10.15.5) I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series...
2020-07-01 4:39:22 PM
2020-07-11 1:12:19 AM
Joel-M
Composer
573 Views
1 replies
0 likes

573 Views
1 replies
0 likes

Same song keeps being added to my playlist and I can't stop it

Premium Family Plan, Argentina I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of music. The problem? The same song (Hooked on a Feeling) keeps adding its...

soymaza
Casual Listener
Premium Family Plan, Argentina I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of...
2020-06-28 9:31:49 PM
2020-07-10 9:06:51 PM
soymaza
Casual Listener
576 Views
2 replies
0 likes

576 Views
2 replies
0 likes

Can't see the local file using desktop app

I am using macbook desktop app and I want to add local file into Spotify.However, I can't find the local file column in the setting page even open the advanced setting.Can anyone help me? Thanks.

314k2xzjb6f4xk4
Visitor
I am using macbook desktop app and I want to add local file into Spotify. However, I can't find the local file column in the setting page even open the advanced setting. Can anyone help me? Thanks....
2020-06-24 3:39:46 PM
2020-07-10 6:28:50 PM
Joel-M
Composer
538 Views
1 replies
0 likes

538 Views
1 replies
0 likes

Solved!!Superuser Contribution I cannot filter my playlist in Russian language anymore

PlanPremiumCountryGermanyDeviceMacBook Pro Late 2019Operating SystemmacOS 10.14.6Version1.1.36.734.g8731c306 My Question or IssueOne of the latest updates broke filtering in Playlist in Russian language: whatever I type in the filter bar, nothing is ...

kalimatas
Regular
Plan Premium Country Germany Device MacBook Pro Late 2019 Operating System macOS 10.14.6 Version 1.1.36.734.g8731c306 My Question or Issue One of the latest updates broke filtering...
2020-07-07 1:19:22 PM
2020-07-10 3:26:42 PM
kalimatas
Regular
717 Views
3 replies
0 likes

717 Views
3 replies
0 likes

Superuser Contribution Sound quality after going Premium.

PlanPremiumCountryLithuaniaDevice(iMac 2017)Operating System(macOS High Sierra) My Question or IssueHello, I've just upgraded to Premium and I'm having sort of a trouble (I guess). First thing I did was changing the sound quality to the highest. Howe...

KarolisL
Casual Listener
Plan Premium Country Lithuania Device (iMac 2017) Operating System (macOS High Sierra) My Question or Issue Hello, I've just upgraded to Premium and I'm having sort of a trouble (I g...
2020-07-01 10:12:48 AM
2020-07-10 8:27:45 AM
KarolisL
Casual Listener
950 Views
2 replies
0 likes
high
low
quality
sound
Sound Quality

950 Views
2 replies
0 likes

Superuser Contribution CPU Usage

Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled Spotify and still the same issue.

cxsnb_
Visitor
Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled...
2020-07-03 1:12:32 PM
2020-07-09 6:36:52 PM
elkmann90
Casual Listener
2831 Views
11 replies
4 likes
CPU
cpu usage
macbook

2831 Views
11 replies
4 likes

Spotify Helper crashes several times a day, consuming 100% CPU

PlanFree/PremiumDeviceMacbook Pro (16-inch, 2019)Operating SystemmacOS 10.15.5 My Question or IssueThe Spotify Helper processes crashes several times a day. On one particular day, it crashed 20 times (see screenshot). This problem causes macOS's Repo...

lobster_johnson
Casual Listener
Plan Free/Premium Device Macbook Pro (16-inch, 2019) Operating System macOS 10.15.5 My Question or Issue The Spotify Helper processes crashes several times a day. On one particular day...
2020-07-09 5:21:12 PM
645 Views
0 replies
2 likes

645 Views
0 replies
2 likes

Superuser Contribution MacOS App High %100+ CPU Use After Lastest Version

Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but it doesn't any change. I try all of solutions but doesn't...

volkanozenc
Regular
Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but i...
2020-07-06 11:16:44 AM
2020-07-09 3:36:40 PM
Mario
Spotify Legend
1438 Views
2 replies
3 likes
CPU
high
Mac
macbook

1438 Views
2 replies
3 likes

Superuser Contribution Energy impact really high

DeviceMacbook Pro 15-inch, 2018Operating SystemMacOS High Sierra 10.13.6 My Question or IssueSince approximately 2 days ago, every time I open the Spotify app, my computer makes a lot of noise and when I look at the energy impact it’s always around 1...

FlavieCouture
Casual Listener
Device Macbook Pro 15-inch, 2018 Operating System MacOS High Sierra 10.13.6 My Question or Issue Since approximately 2 days ago, every time I open the Spotify app, my computer makes a lo...
2020-07-07 6:03:03 AM
2020-07-08 5:02:08 PM
Mario
Spotify Legend
2268 Views
5 replies
0 likes

2268 Views
5 replies
0 likes

Why is there a queue i didn't create which i can't clear?

Spotify has created a never ending queue of songs which I can't clear. This means i can't play playlists or my liked songs as it always jumps to the next song queued. These aren't songs i have liked, they're random songs which are similar to ones I h...

isaacT
Visitor
Spotify has created a never ending queue of songs which I can't clear. This means i can't play playlists or my liked songs as it always jumps to the next song queued. These aren't s...
2020-07-08 8:26:14 AM
618 Views
0 replies
0 likes

618 Views
0 replies
0 likes

Solved!!Superuser Contribution Can't play current song error while listening to music

PlanPremiumCountryRO Device(Macbook Pro early 2015)Operating System: macOS Mojave My Question or Issue For about 2 months now, whenever I try to play Spotify on macOS, the desktop app playing any music after about 20-30 seconds and shows the "Can't p...

cccristi07
Regular
Plan Premium Country RO Device (Macbook Pro early 2015) Operating System: macOS Mojave My Question or Issue For about 2 months now, whenever I try to play Spotify on m...
2020-06-07 2:03:49 PM
2020-07-07 10:17:44 PM
Cristianm87
Casual Listener
5016 Views
10 replies
2 likes
macOS
macOS Mojave
Streaming Issue

5016 Views
10 replies
2 likes

[Bug] Spotify prevents Mac from seeping when paused

PlanPremium DeviceMacBook Pro Late 2013 Operating SystemmacOS Mojave 10.14.3 My Question or Issue Hi, Unfortunately Spotify prevents my Mac from sleeping, when a song is paused. You can reproduce this issue by issuing the following command in a Termi...

lubicrous
Newbie
Plan Premium Device MacBook Pro Late 2013 Operating System macOS Mojave 10.14.3 My Question or Issue Hi, Unfortunately Spotify prevents my Mac ...
2019-01-28 1:32:49 PM
2020-07-07 8:42:30 PM
mabeghin
Visitor
2950 Views
4 replies
8 likes

2950 Views
4 replies
8 likes

Superuser Contribution Can't play the current song

Plan PremiumFree/PremiumCountry UK Device MacBook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System MACOS Catalina(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep getting "can't play the current song". It seems to b...

VS70
Visitor
Plan Premium Free/Premium Country UK Device MacBook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System MACOS Catalina (iOS 10, Android Oreo, Windows 10,etc....
2020-07-07 2:09:14 PM
2020-07-07 2:41:32 PM
Ivan
Spotify Legend
570 Views
1 replies
0 likes
can't play current song

570 Views
1 replies
0 likes

Superuser Contribution when i click on some song it plays some other and i am not able to access my queue

Plan freeFree/PremiumCountry india Devicemacbook and a google home miniOperating Systemmac os mojaveMy Question or IssueThis only happens sometimes but whenever i click on any song it plays some other which i have never listened to and it does not ev...

user-removed
Visitor
Plan free Free/Premium Country india Device macbook and a google home mini Operating System mac os mojave My Question or Issue This only happens sometimes but whenever i click on any ...
2020-07-01 5:42:38 PM
2020-07-07 9:51:34 AM
Ivan
Spotify Legend
460 Views
1 replies
0 likes

460 Views
1 replies
0 likes

Solved!! Spotify Wrapped Statistics No Longer Available

Hey there, I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren't present. Is there a place I can still find this? URLS I'v...

kyledexsmith
Casual Listener
Hey there, I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren...
2019-03-05 8:52:11 PM
2020-07-07 2:17:34 AM
ravengh
Casual Listener
5501 Views
2 replies
1 likes

5501 Views
2 replies
1 likes

Spotify auto stops after it plays ads.

PlanFreeCountryJapanDeviceFirefox version 78.0, Chrome version 65.0.3325.181Operating SystemMac OS X version 10.9.5My Question or IssueSpotify once again unloads songs after it played ads for free plan. The condition is I think the same as previous i...

HazelnutEyes
Casual Listener
Plan Free Country Japan Device Firefox version 78.0, Chrome version 65.0.3325.181 Operating System Mac OS X version 10.9.5 My Question or Issue Spotify once again unloads songs after it play...
2020-07-06 12:22:02 AM
496 Views
0 replies
0 likes

496 Views
0 replies
0 likes

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