can't get spotify to play on my laptop always did now it's gone?

[#1]

have spotify on phone & ipad always on my laptop too now gone ? dont want to lose all my music PLEASE HELP !

[OscarDC]

Hey there,

Thank you for reaching out to the Community and welcome.

In this type of case, we'd always first recommend performing a clean reinstall of the app by following the steps in this article. If you've tried this already but the issue persists, include in your next response the following info to continue investigating this case.

- Is the Desktop app not opening at all, is it giving you a loading screen or is it opening but has no sound?

- Is there any difference if you try to use the Web Player instead?

Also, would you mind checking if using a different Wi-Fi network makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it. 

Lastly, include in your next response the make, model, and OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout.