can't open podcasts

Reply

can't open podcasts

Annvorobyei
Casual Listener

Plan

Premium

Country

Ukraine

Device

MacbookAir 2017 

My Question or Issue

Can't find podcasts on my computer. Browsing genres found 'podcasts' but it's not opening. The same situation when I use my mobile phone (Android) 

3 Replies

Re: can't open podcasts

Joel-M
Composer

Hey @Annvorobyei,

 

Thank you for reaching out to the Community. Would you kindly try a clean reinstall on both of your devices with the Spotify App?

 

I hope this helps and let me know how it goes. Thanks!

Re: can't open podcasts

Annvorobyei
Casual Listener

Знімок екрана  о 10.10.42.png

Hello! Thanks for your reply. Unfortunately it didn't help. Even if I try to open Spotify podcasts in safari - it shows me that message. Do you have any other ideas how I can solve this problem? 

Re: can't open podcasts

Ivan
Moderator
Moderator

Hey there @Annvorobyei and @Joel-M,

 

Thanks for getting back to us. 

 

Another thing we can recommend is checking if you observe the same under a different network. If it works with another connection, it's best to contact the service provider of the original network for more information. 

 

In case you still can't see the podcasts, try logging in with a different Spotify account on your device to check if this might be an account-related issue. If it works with another account, you can follow the steps in this Spotify Answer next. 

 

Keep us posted. We're always one reply away.    

IvanModerator
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