Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Plan
Premium
Country
UK
Device
Imac 2011 running High Sierra
My Question or Issue
At login from side bar icon get 'error 37' firewall issue etc (as attached) and haven't been able to login for several months ....will work on my ipad though (so the firewall isn't the issue?). Spotify worked perfectly well on the Imac for several years until 6 months ago and we have not added anything that would create a problem as far as I am aware. Also when I reset the password and 'go to account' that gets me in? Any help with this appreciated
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest next!
Been away but thanks for getting back, yes have tried both of those - didn't work! Can't access the Spotify version we were using at 'about ' - it's inactive - unless you can tell me where else to look? Our system is High Sierra version 10.13.6 (17G65) and our Imac is (21.5-inch, Mid 2011).......also how come it will work on the ipad?
cheers Adam 4853
Hey @adam4853,
That's odd!
Could you try that with another network connection?
Does this happen if you try to sign in with another Spotify account?
I'd also recommend creating another user account in your Mac and trying to install Spotify there.
Let me know how it goes 🙂
hi again thanks for your suggestions but nope, tried both of those -nada! Still get error 37. Anything else I can try ? Otherwise will have to cancel my premium account as - unlike you - Spotify have done nothing to resolve issue.
cheers adam4853
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…