iMac Black Screen

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iMac Black Screen

bobbriessinck
Casual Listener

Premium

Belgium

Late 2013 iMac

Operating System High Sierra

system is in Dutch.

 

First, I'm aware of all the other topics but none helped so far.

Spotify works fine on my Macbook, but after deleting and installing it for about 5 times now it still gives a black screen. Turning off Hardwareacceleration doesn't help.

When I go and look in the librabry - caches, there is nothing that has to do with spotify. Maybe it's somewhere else but I can't find it. Restarting mac didn't help either.

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Solution!

Loxer
Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

If possible, could you try to create another user account in your Mac and installing Spotify there? Could you check if thread to see if it helps? Have you tried with another internet connections? 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

2 Replies
Solution!

Loxer
Rock Star 17
Rock Star 17

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? Sorry if this may sound a bit repetitive but if that doesn't help, try a quick clean reinstall of the app by following these steps.

If possible, could you try to create another user account in your Mac and installing Spotify there? Could you check if thread to see if it helps? Have you tried with another internet connections? 🙂

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LoxerRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

bobbriessinck
Casual Listener
Didn't know how to find these cacche files! Good to know! Solved it!
Thanks for the fast reply.
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