my playlists are no longer in my account

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my playlists are no longer in my account

Agusinho
Casual Listener

 

 

My Question or Issue

 

Hello, good morning.

Since i got my premium subscription i lost all of my playlists :(
All the playlists i see are not mine.
I canceled it but nothing happened. I only see weird playlists that have nothing to do with the ones i created.
 
Do you know if there is any kind of support email ?
4 Replies

Re: my playlists are no longer in my account

Nico
Community Legend

Hey @Agusinho! Welcome to Spotify Community. ^^

 

Not to worry, your Spotify playlists haven’t disappeared - it sounds like you might’ve accidentally created a second account and signed into that one instead. I'd recommend checking out the FAQ page ”Can I create multiple accounts?” here for more info.

If you’re definitely logged into the right account, but you’re still not seeing some playlists, I’d suggest reading this Spotify Answer for the correct steps.

Hope this helps! ^^

Peace

Re: my playlists are no longer in my account

Agusinho
Casual Listener

Sorry Nico, it doesn't help.

 

It's the same account. 100% sure.

 

And the second link you sent: https://community.spotify.com/t5/forums/replypage/board-id/desktop_mac/message-id/%E2%80%9Chttps://c... doesn't work.

 

Isn't there any way to talk with the spotify staff ?

 

Thanks

Re: my playlists are no longer in my account

Nico
Community Legend

@Agusinho

 

Sorry! This is the correct link.

You can contact the support through:

Twitter, Facebook  and e-mail.

 

Peace

Re: my playlists are no longer in my account

RosannevK
Music Fan
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