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podcasts not playing but music is (mac and iphone)

podcasts not playing but music is (mac and iphone)

Plan

Premium

Country

Australia

Device

macbook air and iphone 11

 

My Question or Issue

orignally was not able to listen to my podcast on my iphone, so i turned to my laptop. now, i can't listen to either. i tried the clean reinstall, the standard reinstall, and rebooted my laptop three times and nothing has worked. I can listen to music just fine, but podcasts won't play. what else can i do?

Reply
5 Replies

update: it only plays some podcast episodes, but not the episodes of NADDPOD after episode 25

Hi there @ggme,

Thanks for reaching out!

Can you let us know what happens if you try to start an episode? Do you receive a specific error message?

If possible, could you also ask a friend or a family member to sign in to their Spotify account on one of your devices to see if the episodes work for them?

So that we can look into this further, a link to a podcast episode that you have issues playing would also be helpful.

Keep us posted on how it goes.

Kiril Moderator
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here is the episode link: https://open.spotify.com/episode/564sOnYIMoMPo8sa7lGGVO?si=378b0a4aa2464e27

^ this issue is now occurring with episodes prior to this as well

 

no error message, the timestamp remains at 00:00 and even when skipping ahead in the episode, say to 36:22 as an example, it stays at that time and doesn't move or play.

Hey @ggme,

 

Thanks for the reply.

 

We were unable to reproduce the issue on our end.

 

Could you try using a different internet connection and a different Spotify account?

 

Let us know how that went.

 

Cheers!

DianModerator
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hey!

was an issue with the wifi, got it working now. thanks so much, have a
great day xo

ggme

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