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I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.
Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.
Solved! Go to Solution.
I have this same issue. I uninstalled and reinstalled Spotify several times over the last week. The web player and app on my phone play the songs fine. I randomly noticed yesterday that when I switch my ip address using a VPN the songs start playing normally on the desktop app.
Hi there!
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
Please Like!!!
If it works mark as solution please
I'll see what I can suggest next!
This is happening to me too, today for the first time. One weird thing is that when I restart my program I can listen to pre-downloaded music; but when I try playing Kid Cudi songs (who I never listen to), the problem re-starts. A bad look for Spotify - I'm surprised they don't have internal alerts for this type of thing. Their software team should tackle this ASAP.
Premium, Win10 Desktop, 3 devices
So for a few months on one of my devices i can't download songs or playlists. Also when i try just streaming songs they stop after 5-10 seconds. Furthermore my friends and my other spotifydevices are not showing. I'm all out of ideas how to fix this. Can anyone help?
Hi, I am having the same problem, Spotify Premium does not play any songs. A clean reinstall did not help, the Windows Store version is not an option since I am on a corporate PC where the store is deactivated.
OS: Windows 10
Spotify client: 1.1.5.153.gf614956d
Spotify is unusable for me right now. I'll cancel my subscription and go to Google or Apple. Bye 👋🏻
Hey all,
Can you please try on a different network and see if the same error occurs?
If that doesn't work, download a few songs on your desktop, then switch on Offline Mode and try playing those offline songs to see if the same error occurs.
@nochaser what's your device, Spotify version and OS?
Thanks!
Hi, I'm on Mac OS 10.11.6. (Old Mac, no newer version available) and in the last weeks Spotify got slower and slower. In the meantime I can't open or play many playlists. When there is a playlist starting after a while, often the song stops after half a minute and starts again later or after one song Spotify stops playing completly.
At the moment Spotify doesn't makes me very happy. 😞
Hey @fozzy343.
Thanks for getting back to us.
It does sound like something might be up with your account. It shouldn't happen however that when you cancel your subscription, you lose the ability to use Spotify. You should still be able to use all features until your Premium expires, After which you'll still have all Free features.
There is one thing we'd like to try and it involves editing your host files. Here's how:
Hope that helps. Let us know what the result is.
Have a nice day!
Hey @benmuggsy, @Mars92, @nochaser and @Abering,
We had an issue recently which was related to Spotify-related entries in the host files. Could you try removing these to see if that solves the issue?
Here's how:
Hope that helps. Let us know what the result is.
Have a nice day!
Hey all,
Thanks for dropping by!
We've been receiving your reports of the "Can't play this song" error message. If you are experiencing this, please try the following first if you haven't yet:
If this didn't help, please send over the following:
We will have the right team looking into this and will keep you up-to-date in this topic.
Thanks and have a nice day!
@Guido, thanks for the suggestion, unfortunately there was no spotify entry in the host.
Country - US
Device model - Macbook Pro
Device OS and version - macOS Mojave / 10.14.4
Spotify app version - 1.1.5.153
Which of the above troubleshooting steps you tried
Webplayer and iPhone app work on same network as laptop.
@Bittencourt and others, I have tried the solution suggested by Guido in this merged thread, the one about deleting the Spotify entry in the host file and that fixed the issue.
Hey @martinapugliese, that's great! I'm glad it could solve the issue for you 🙂
I tried several times and none of them worked. I have spotify in another devide (laptop with w10 an it works). I had to install version "Spotify 1.0.84.344" and it works with it. I can't update until this is solved 😞
This is a work computer for me so I'm not comfortable messing around too much, honestly. The web player works, so I'll just use that from now on. But I think it's truly stupid that the app is broken so thoroughly that for over a week, I haven't been able to play a single song. I wish I was signed up for Premium, just so I could quit again.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…