Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.
Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.
Solved! Go to Solution.
I have the same issue at my pc at work. Came out of the blue - used to work, now (mostly) doesn't.
Three or four songs do play - the rest play less than a second, then skips to the next. Uninstalled, reinstalled, checked for new drivers, etc.
Tried the web-page version. Same issues.
Installed an old version as suggested above - works perfectly. This is a Spotify software issue. I pay for premium - should be getting a credit for it not working for 2 weeks.
Reinstalled the client on my work computer, still can't play the album. It's just that album specifically, for me. It won't play anywhere: not on my phone, or in the web player, or on the desktop app. What gives?
Same issue here - music plays on any other device on the same network.
Installed Windows updates, uninstalled / reinstalled the app, uninstalled / reinstalled audio drivers, deleted local*.bnk files, disabled hardware acceleration.
Started happening for me yesterday - random tracks from albums would not play - now nothing plays except local files.
Plan
Premium
Country
UK
Device
PC
Operating System
Windows 10 v1809 (OS Build 17763.437)
App Version
1.1.5.152.gf0f488f1 (Windows Store version)
I posted this before, I'm not sure if my earlier comment was deleted or did not go through. Apparently, the Spotify client has a problem handling errors concerning range requests when the network it runs in uses Sophos UTM.
The error messages look like this:
15:40:13.864 I [cdn_chunk_downloader.cpp:132 ] Requesting data (0 -> 524288) from CDN url: ...
15:40:13.893 I [cdn_chunk_downloader.cpp:132 ] Requesting data (131072 -> 655360) from CDN url: ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.927 E [cdn_chunk_downloader.cpp:367 ] Unknown resource size
15:40:13.927 E [cdn_chunk_downloader.cpp:317 ] CDN failure 131072->655360. Error: download_no_size (5). Http: 416.
The computer that I am having issues with has Sophos too. It seems to be a Sophos issue, not a Spotify issue.
From the thread you posted,
"In UTM 9.6, if the web server says that it supports range requests (Accept-Ranges: bytes) the UTM never changes the header. Therefore the client thinks that range request is supported. The client tries to do a range request and fails with 416. Some clients are ok with the range request failure and try again with a full file, some clients are not ok with it."
Good job @volleimer - I didn't think to look for an undocumented log file. Not impressed with Spotify support - all suggestions are the low hanging fruit - reboot your pc, delete some files, re-install the client. For more technical issues like there, they'res no support at all.
Spotify could fix their client to catch the 416 error and request the whole file, but Sophos should change the header in the UTM request to remove the option of the range-request. The Spotify client is just a re-branded web browser. If it was a proper app, this wouldn't be an issue.
@volleimer wrote:I posted this before, I'm not sure if my earlier comment was deleted or did not go through. Apparently, the Spotify client has a problem handling errors concerning range requests when the network it runs in uses Sophos UTM.
The error messages look like this:
15:40:13.864 I [cdn_chunk_downloader.cpp:132 ] Requesting data (0 -> 524288) from CDN url: ...
15:40:13.893 I [cdn_chunk_downloader.cpp:132 ] Requesting data (131072 -> 655360) from CDN url: ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.927 E [cdn_chunk_downloader.cpp:367 ] Unknown resource size
15:40:13.927 E [cdn_chunk_downloader.cpp:317 ] CDN failure 131072->655360. Error: download_no_size (5). Http: 416
I came to a similar conclusion. It works on my cellphone hotspot, works on my home network (without Sophos equipment) ... but at the office we have several Sophos devices...
Will have to look into the link you posted and see if we can fix this here 🙂 If we can, many isers will be happy... but not all clients suffer from this.
Cheers and have a good weekend!
Started having this issue just this morning on my Windows PCs at home. I'm running the Sophos UTM and sure enough, disabling antivirus scanning in the Web Filtering, filter action, solves the issue.
So, something must've changed suddenly. Disabling AV on my firewall isn't really a solution.
Desktop issue started for me Friday 5/3/19. Some songs will play all the way through. App works on Android phone connected to same network.
Country - US
Device model - Mac Pro Late 2013
Device OS and version Mac OS 10.13.6 High Sierra
Spotify app version - 1.1.5.153.gf614956d
Which of the above troubleshooting steps you tried - reinstall/deletion of cache/library files
I have Family
plays the first 7 seconds of a song and after that says cant play current song, spotify still works fine on my phone
Country
Indonesia
Device model
iMac (mid 2014)
Device OS and version
macOS 10.14
Spotify app version
1.1.5.153
Which of the above troubleshooting steps you tried
Reinstall the app. Three times.
Try a different network
Some songs don't play at all, others only play for 7 seconds at best. Spotify Connect doesn't work between mobile and desktop, but works just fine between my Android phone and iPad using the mobile app. Desktop app doesn't see new songs added to a playlist from the mobile app, and even if it does, it can't play them. Also can't use the web player (using Chrome, says "refused to connect", however it can open on the mobile version of Chrome, using "request desktop site"). Tried connecting via mobile hotspot and two different wi-fi networks but no luck.
Before this issue occured, the desktop app would sometimes not be able to play a song, but plays the next song just fine, and sometimes not show up, or can't be controlled by Spotify Connect. This issue has lasted for at least a week. Maybe two weeks, or three. Please solve this issue. Thanks.
Country- TR
Device model - Dell Inspiron notebook
Device OS and version - core i7 7th Gen. / Windows 10 Enterprise
Spotify app version - 1.1.5.152.gf0f488f1 (Windows Store version)
Which of the above troubleshooting steps you tried
Uninstall / Reinstall ,and i used different networks
I have the same issue on the same OS version.
after following the steps of manually erasing trhe files (because we're still in 1998) the message is no more.
the songs still stop after 2 seconds, but no message, thank you for nothing.
Hello,
I am expereience the same issue as described in the original post. The first couple seconds of a song will play then the error would appear.
Country
USA
Device model
2017 Mac Mini
Device OS and version
macOS 10.14
Spotify app version
1.1.5.153.gf614956d
Which of the above troubleshooting steps you tried
I have tried restarting my computer, and the clean reinstall as described. I cannot change networks or users. However, play.spotify.com works fine in my browsers, which should mean the network is not at fault.
Plan
Premium
Country
Turkey
Device
Dell Inspiron 15 Notebook
Operating System
Windows 10 Enterprise
My Question or Issue
I want to know that if I cancel my premium account can I continue to use the remaining days that I paid? Because its ridiculous that I've been dealing for days to solve that stupid problem in this forum with thousands of comments but still I cant play any songs more than 4sec. Is that what you call your customer service really? Well I do not want to find any answers in this ocean full of comments. i am quite busy for that!
@REIston1,
Thanks - we don't have UTM - we use XG.
Still, installing an old version of Spotify worked... until Spotify upgraded it. I've been looking for a setting that lets me prevent upgrades.
Annoyed at the crappy support.
The problem for me is with Spotify Premium (yep, I'm paying for something I'm not getting) on my HP Windows10. Everything was fine until a few weeks ago.
I've tried re-starting, I've tried reinstalling, I've turned off HW acceleration etc etc. Still no luck, still getting "Spotify can't play this right now" after it has played half a second of each song. However, everything still works fine on my phone under the same account.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…