"Spotify can't play this right now." Songs stop after seconds.

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"Spotify can't play this right now." Songs stop after seconds.

topolinoplaya
Casual Listener

I have tried everything I've seen here: deleted the Library files, restarted the app, reinstalled the app.
Mac OS Mojave 10.14.4, Macbook Pro 13-inch 2017.Screenshot 2019-04-22 at 19.58.42.png

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Re: "Spotify can't play this right now." Songs stop after seconds.

Moderator
Moderator

Hey folks,

 

Thanks for your continued patience on the matter.

 

We're going to move this thread back to the help boards, since it seems that users are posting about a variety of different error messages they are seeing.

 

Moreover, the error message described in the thread's title can have a number of different root causes which need to be treated as separate issues.

 

First, we need to establish whether your issue is account- or device-specific by trying out the following:

  • log in on the device using a different account
  • if that works, then the issue is account-specific
  • if not, then could you try a clean reinstall of the app?
  • if that doesn't work, could you try a different network connection?

If none of the above steps work, then we suggest you create a new thread describing your exact issue, including the troubleshooting steps you've already tried and:

  • your device + OS version
  • your exact Spotify version
  • a screenshot of the error you are getting
  • a detailed description of the behaviour of the app (e.g. songs skipping after X seconds)

Thanks! 

PeterModerator
 
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Solution!

Re: "Spotify can't play this right now." Songs stop after seconds.

Moderator
Moderator

Hey there folks,

 

We really appreciate taking the time to report this here in the Community!

 

We realize this thread is gone a bit off topic with a variety of issues posted. It’s for this reason we’re going to lock this thread.

 

However, if you're experiencing an issue similar to the ones described here, just let us know in the related Help Board, like @Peter suggested in this post.

 

It'd be a good idea to also include any additional details of what's happening or the troubleshooting steps you've tried. We'll be happy to lend a hand there.

 

Hope this helps clarify things! If you have any questions, don't hesitate to give us a shout.

 

Have a lovely day :)

KaterinaModerator
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139 Replies

Issues Playing non favorited songs since I canceled Premium

fozzy343
Regular

Plan 

Premium

Country

USA

Device

MacBook Pro 2016

Operating System

Sierra 10.12.6

 

My Question or Issue

Ever since I canceled my premium last week (on the app), I cannot listen to any songs that were not already favorited by me.  Every time I try to play any song not in my playlist it starts for 1/2 a second then I get a "Spotify can't play this right now. If you have the file on your computer you can import it" message at the top.  This is getting very annoying and none of the suggestions ive found previous seem to work.  This only affects the app, it works on the online version.  

 
 

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

jgordo
Casual Listener

Same issue.

 

Have deleted all libraries, reinstalled app, updated audio driver etc etc.

 

@spotify pls help

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

Rock Star 16
Rock Star 16

Spotify would love to have all the world’s music available to everyone. However, some artists and tracks aren't currently available. This means that the artist hasn't made those greyed out songs avialable in your region.

I'd recommend reading this article for more info.

Hope this helps!

LoxerRock Star 16
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Note: I'm not a Spotify employee.

Spotify Cant play current song

madeupman1
Newbie

 

Family Plan

Premium

Country

 

Macbook Pro

 

plays the first 7 seconds of a song and after that says cant play current song, already tried reinstalling several times and clearing cache and turning off hardware acceleration but nothing works, spotify still works fine on my windows computer and my iphone and my ipad but only on my mac it stopped playing properly, used to work fine

 

Windows 10 - Spotify can't play this right now.

Plutokiss
Regular

Plan

Premium

Country

USA

Device

PC

Operating System

Windows 10

 

My Question or Issue

I recently got a new laptop with Windows 10 on it, and spotify will not play any music through the desktop application. I see a blue bar across the top that says "Spotify can't play this right now. If you have the file on your computer you can import it." It works fine through the web, on my desktop computer, and on my Android. I have searched through the forums and a lot of google to try and resolve it on my own. Below is what I have tried up to this point.

 

1. Rebooted the computer

2. Deleted spotify local cache

3. Reinstalled spotify through the website download

4. Reinstalled spotify through the windows store

5. Reinstalled audio drivers

6. Disabled hardware acceleration

7. Running in compatibility mode 

8. Running as adminisatrator

***UPDATE***

9. Playing music from a different internet connection

10. Downloading music and playing in offline mode

***UPDATE2***

11. Uninstalled and installed an older version of Spotify

 

What is even more crazy to me, is that I can use the desktop application on my laptop to control music when it is playing on the website or in other locations, but it won't play the music itself.

 

Any help would be greatly appreciated.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

MrSwamzi
Newbie

I have the same exact issue. I've tried everything. And I mean literally everything. I have contacted support and they replied to me just saying to check the community, which I had already done, which wasn't very helpful. I checked every post about this issue and did everything they said to do, with no success. Please help.

Re: Windows 10 - Spotify can't play this right now.

Plutokiss
Regular

Bump - Still experiencing the issue today.

 

Additional testing:

1. Tested on a different internet connection, still does not work.

2. Downloaded a playlist locally and tried to play them in offline mode. Does not work.

Re: "Spotify can't play this right now. If you have the file on your computer you can import it

arjanvl
Music Fan

Same issue here, reinstalled, cleared caches, turned HW acceleration off...

All works fine on my phone! So music is available in my region (!).

@spotify please solve this for MANY MANY users!

 

Re: Windows 10 - Spotify can't play this right now.

Plutokiss
Regular

Thanks for the idea. I tried it as well and I still see the same message. Bummer.

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