"Spotify can't play this right now." Songs stop after seconds.

[DavidGOnBowen]

One of our IT staff updated the list of firewall exceptions for Sophos and Spotify now works. Would be nice if there was a more technical heads up, some log files, advanced features, etc, to help resolve this.

[vmgm]

And where do you find does firewall exceptions or are they urls or domains? Because I don't how to tell the team of cibersecurity to add does exceptions.

Thanks.

[DaanZ]

@DavidGOnBowen @vmgm 

I asked our systemengineer what he changed in the Sophos, in the attached screenshot you can see what he came up with. 

Under Filtering options he has made a new Exception List for Spotiy. He tracked the domains and URLs that Spotify uses to stream  - at the bottom of the screenshot you can see the doamins and URLs he found, but they may be different depending on the country you are in, we are in The Netherlands - and put them in this list. He then made sure that a number of checks are skipped. Below you can see the list.

It works for us, I hope it works for you too. Good luck!

[RElston1]

Just updated to Win 10 app version 1.1.7.13766.gf9dc3904 - now works fine without having to add an exception on the Sophos UTM. Good luck!

[Katerina]

Hey there folks,

We really appreciate your patience so far!

Our tech teams have done some magic backstage and this should be now fixed. Could you give it a try and let us know if the issue persists for you?

If so, please make sure to try logging out of your accounts and back in again to shake things up, as well as making sure that the app is rocking the latest version available. 

Keep us posted :)

[arjanvl]

Hi @Katerina 

I am currently running 1.1.7.13766.gf9dc3904
Unfortunately still issues with the Sophos XR series. We have disabled mallware and content scanning for spotify.

[Plutokiss]

@Katerina The changes appear to have resolved the issue for me. thanks!

[hellojc]

@Katerina 

Still experiencing issues, details below.

Country
Australia

Device model
Mac (Retina 5K, 27-inch, Late 2014)

Device OS and version
macOS High Sierra 10.13.6 (17G65)

Spotify app version
1.1.7.13766.gf9dc3904

Which of the above troubleshooting steps you tried
Clearing caches
Removal and re-install (using App Cleaner to remove all files)
Changing to a different WIFI network
Tested on iPhone over same work network - worked ok

Additional
Work based Mac
Sophos v9.9.0 running at a network level (unable to amend rules)

Is it possible to provide a repo of previous Spotify app versions so users can rollback if issues are encountered?

[DarkStarjammer]

---

@DarkStarjammer wrote:
Been having the same error for over a week now. I've followed the instructions of many other threads, that all say the same. I've updated all the drivers on my PC, Re-installed the program multiple times with multiple restarts. Tried the Desktop and Microsoft App versions. It plays on web player, my phone, Google speaker. Every time I try to play any song, i just get the blue bar and the tracks are all skipping straight away. It is clear there is some form of issue but since Spotify have such a poor system for technical support I doubt it will ever get properly resolved.

*UPDATE*

I have managed to resolve my issue. There were settings in my sound driver controller that I had chagned to try and force 5.1 speaker fill playback. Once a undid this, Spotify started to work again.

---

[Tautis]

Hello,

Still having the issue.

- Updated spotify.

- log out / log in

- restart machine

No changes.

Running spotify via browser app works on the same machine though.

Cheers,

Tautvydas