One of our IT staff updated the list of firewall exceptions for Sophos and Spotify now works. Would be nice if there was a more technical heads up, some log files, advanced features, etc, to help resolve this.
I asked our systemengineer what he changed in the Sophos, in the attached screenshot you can see what he came up with.
Under Filtering options he has made a new Exception List for Spotiy. He tracked the domains and URLs that Spotify uses to stream - at the bottom of the screenshot you can see the doamins and URLs he found, but they may be different depending on the country you are in, we are in The Netherlands - and put them in this list. He then made sure that a number of checks are skipped. Below you can see the list.
It works for us, I hope it works for you too. Good luck!
Device OS and version macOS High Sierra 10.13.6 (17G65)
Spotify app version 18.104.22.16866.gf9dc3904
Which of the above troubleshooting steps you tried Clearing caches Removal and re-install (using App Cleaner to remove all files) Changing to a different WIFI network Tested on iPhone over same work network - worked ok
Additional Work based Mac Sophos v9.9.0 running at a network level (unable to amend rules)
Is it possible to provide a repo of previous Spotify app versions so users can rollback if issues are encountered?
@DarkStarjammer wrote: Been having the same error for over a week now. I've followed the instructions of many other threads, that all say the same. I've updated all the drivers on my PC, Re-installed the program multiple times with multiple restarts. Tried the Desktop and Microsoft App versions. It plays on web player, my phone, Google speaker. Every time I try to play any song, i just get the blue bar and the tracks are all skipping straight away. It is clear there is some form of issue but since Spotify have such a poor system for technical support I doubt it will ever get properly resolved.
I have managed to resolve my issue. There were settings in my sound driver controller that I had chagned to try and force 5.1 speaker fill playback. Once a undid this, Spotify started to work again.