Thanks for the suggestions. Unfortunately, the restart didnt help, and the fresh re-install of the desktop player resulted in the same lack of being able to play any song. Unfortunately I am limited in my ability to update my OS as I have work restrictions on my computer. I am currently running Sierra 10.12.6, my spotify version after the fresh install is 220.127.116.11
Apparently you are not reading the reply I gave. You give the exact same useless answer as before... you sure you're not a spotify autoreply bot??? Please do not replynif you do not have a good addition to make other than hit repeat and trybto get kudo for that.
Songs are available. I can play them everywhere!
I did find out, and i need to investigate this further, on a different network. Appatently it has to do with spotify connect. The phone or computer tries to connect to one another.
It works on my home network
It works on my cell network (via hotspot)
It fails on my work network. Need to digg into this... firewall is not the culprit, I am the sysadmin and I am not blocking any port used by spotify. We have plenty of bandwith so we do not need to censor it.
If i have additional info or a real solution, I will post it here.
I am using both a Desktop app on a Mac and the mobile app. Just recently, the Desktop app stopped working fine - it does not play many songs.
The songs do show up but they don't play - a bar appears and does not move. In other cases, and this is a phenomenon getting worse, the app plays 6 seconds of the song and then stops with a criptic message "can't play this song". Note that the mobile app works fine and that I don't have a setting to show me non-existing songs.
There are several other tickets here about similar problems, but the solutions offered, namely:
1. Deleting the cache and reinstalling 2. Checking settings (one suggested unticking the "hardware acceleration", which I don't have)
didn't work for me. Also note that I checked my location is correct and that several of these songs suddenly not playing used to play just fine.
thanks for this! Unfortunately doesn't solve the problem, I've followed all the instructions and I keep having the same situations with the newly downloaded app. For the record, this is what happens to many songs: they stop at second 6 and show the message "Can't play this song"
and this is what happens to the play bar to other songs, where they don't even start: