"Spotify can't play this right now." Songs stop after seconds.

[Guido]

Hey @benmuggsy, @Mars92, @nochaser and @Abering,

We had an issue recently which was related to Spotify-related entries in the host files. Could you try removing these to see if that solves the issue?

Here's how:

1. Open Finder and, in Finder’s menu bar, select Go > Go to Folder. In the box, type the following location: /private/etc/hosts and press return.
2. A new Finder window will open and your Mac’s hosts file will be selected. Click and drag it out of the Finder window and drop it on your desktop. 
3. To open it, simply double-click and it will display the file’s contents in TextEdit .
4. Check for any entries with Spotify in the address.
5. If you do find any lines with Spotify, please remove them
6. Save your changes and restart Spotify.

Hope that helps. Let us know what the result is.

Have a nice day!

[Guido]

Hey all,

Thanks for dropping by!

We've been receiving your reports of the "Can't play this song" error message. If you are experiencing this, please try the following first if you haven't yet:

• Reinstall the app using these instructions
• Make sure the latest audio drivers drivers are installed and reboot the PC
• Try a different network
• (if possible) Try a different account

If this didn't help, please send over the following:

1. Country
2. Device model
3. Device OS and version
4. Spotify app version
5. Which of the above troubleshooting steps you tried
6. (Optional) Your Internet Service Provider (ISP)

We will have the right team looking into this and will keep you up-to-date in this topic.

Thanks and have a nice day!

[fozzy343]

@Guido, thanks for the suggestion, unfortunately there was no spotify entry in the host.

[nochaser]

Country - US

Device model - Macbook Pro

Device OS and version - macOS Mojave / 10.14.4

Spotify app version - 1.1.5.153

Which of the above troubleshooting steps you tried 

• Uninstall / Reinstall
• Review hosts file
• Switch to different IP address using VPN (this works)

Webplayer and iPhone app work on same network as laptop.

[fozzy343]

• Country - US
• Device model - Mac
• Device OS and version - Sierra 10.12.6
• Spotify app version - 1.1.5.153
• Which of the above troubleshooting steps you tried
  • Uninstall/Reinstall
  • Review Host Files
  • Switch Internet Connection

[joeevans123]

Tried this, no luck
UK
Windows 10pro version 1809
Desktop PC
Software downloaded form your website,, the about window says 1.1.5.153.gf614956d
ISP British telecom

Look forward to a fix!
Thanks

[martinapugliese]

@Bittencourt and others, I have tried the solution suggested by Guido in this merged thread, the one about deleting the Spotify entry in the host file and that fixed the issue.

[Bittencourt]

Hey @martinapugliese, that's great! I'm glad it could solve the issue for you 🙂

[Mel_brj]

1. Country: Costa Rica
2. Device OS and version: Windows 10 Pro
3. Spotify app version: 1.1.5.153
4. Which of the above troubleshooting steps you tried: followed Windows and Windows 10 steps. Uninstalled, clean cache, downloaded again, restart, log in.

I tried several times and none of them worked. I have spotify in another devide (laptop with w10 an it works). I had to install version "Spotify 1.0.84.344" and it works with it. I can't update until this is solved 😞 

[jbaarth]

1. Country USA
2. Device model Windows 10 Pro
3. Device OS and version
4. Spotify app version 1.1.5.153
5. Which of the above troubleshooting steps you tried Uninstall and reinstall

This is a work computer for me so I'm not comfortable messing around too much, honestly. The web player works, so I'll just use that from now on. But I think it's truly stupid that the app is broken so thoroughly that for over a week, I haven't been able to play a single song. I wish I was signed up for Premium, just so I could quit again.