"Spotify can't play this right now." Songs stop after seconds.

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Re: "Spotify can't play this right now." Songs stop after seconds.

DavidGOnBowen
Regular

I have the same issue at my pc at work. Came out of the blue - used to work, now (mostly) doesn't.

 

Three or four songs do play - the rest play less than a second, then skips to the next. Uninstalled, reinstalled, checked for new drivers, etc.

 

Tried the web-page version. Same issues.

 

Installed an old version as suggested above - works perfectly. This is a Spotify software issue. I pay for premium - should be getting a credit for it not working for 2 weeks.

Re: "Spotify can't play this right now." Songs stop after seconds.

AdiposeArmy
Casual Listener

Reinstalled the client on my work computer, still can't play the album. It's just that album specifically, for me. It won't play anywhere: not on my phone, or in the web player, or on the desktop app. What gives?

Re: "Spotify can't play this right now." Songs stop after seconds.

RElston1
Regular

Same issue here - music plays on any other device on the same network.

Installed Windows updates, uninstalled / reinstalled the app, uninstalled / reinstalled audio drivers, deleted local*.bnk files, disabled hardware acceleration.

Started happening for me yesterday - random tracks from albums would not play - now nothing plays except local files.

 

Plan

Premium

Country

UK

Device

PC

Operating System

Windows 10 v1809 (OS Build 17763.437)

App Version

1.1.5.152.gf0f488f1 (Windows Store version)

Re: "Spotify can't play this right now." Songs stop after seconds.

volleimer
Casual Listener

I posted this before, I'm not sure if my earlier comment was deleted or did not go through. Apparently, the Spotify client has a problem handling errors concerning range requests when the network it runs in uses Sophos UTM.

The error messages look like this:

15:40:13.864 I [cdn_chunk_downloader.cpp:132 ] Requesting data (0 -> 524288) from CDN url: ...
15:40:13.893 I [cdn_chunk_downloader.cpp:132 ] Requesting data (131072 -> 655360) from CDN url: ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.927 E [cdn_chunk_downloader.cpp:367 ] Unknown resource size
15:40:13.927 E [cdn_chunk_downloader.cpp:317 ] CDN failure 131072->655360. Error: download_no_size (5). Http: 416.

Re: "Spotify can't play this right now." Songs stop after seconds.

DavidGOnBowen
Regular

The computer that I am having issues with has Sophos too. It seems to be a Sophos issue, not a Spotify issue.

 

From the thread you posted,

 

"In UTM 9.6, if the web server says that it supports range requests (Accept-Ranges: bytes) the UTM never  changes the header.  Therefore the client thinks that range request is supported.  The client tries to do a range request and fails with 416.  Some clients are ok with the range request failure and try again with a full file, some clients are not ok with it."

 

Good job @volleimer - I didn't think to look for an undocumented log file. Not impressed with Spotify support - all suggestions are the low hanging fruit - reboot your pc, delete some files, re-install the client. For more technical issues like there, they'res no support at all.

 

Spotify could fix their client to catch the 416 error and request the whole file, but Sophos should change the header in the UTM request to remove the option of the range-request. The Spotify client is just a re-branded web browser. If it was a proper app, this wouldn't be an issue.

Re: "Spotify can't play this right now." Songs stop after seconds.

arjanvl
Music Fan

@volleimer wrote:

I posted this before, I'm not sure if my earlier comment was deleted or did not go through. Apparently, the Spotify client has a problem handling errors concerning range requests when the network it runs in uses Sophos UTM.

The error messages look like this:

15:40:13.864 I [cdn_chunk_downloader.cpp:132 ] Requesting data (0 -> 524288) from CDN url: ...
15:40:13.893 I [cdn_chunk_downloader.cpp:132 ] Requesting data (131072 -> 655360) from CDN url: ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.896 I [dns.cpp:60 ] Resolved ... to ...
15:40:13.927 E [cdn_chunk_downloader.cpp:367 ] Unknown resource size
15:40:13.927 E [cdn_chunk_downloader.cpp:317 ] CDN failure 131072->655360. Error: download_no_size (5). Http: 416

@volleimer 

I came to a similar conclusion. It works on my cellphone hotspot, works on my home network (without Sophos equipment) ... but at the office we have several Sophos devices...

Will have to look into the link you posted and see if we can fix this here :) If we can, many isers will be happy... but not all clients suffer from this.

 

Cheers and have a good weekend!

Re: "Spotify can't play this right now." Songs stop after seconds.

BarefootNick
Newbie

Started having this issue just this morning on my Windows PCs at home. I'm running the Sophos UTM and sure enough, disabling antivirus scanning in the Web Filtering, filter action, solves the issue.

So, something must've changed suddenly. Disabling AV on my firewall isn't really a solution.

Re: "Spotify can't play this right now." Songs stop after seconds.

bctyjesus
Newbie

Desktop issue started for me Friday 5/3/19. Some songs will play all the way through. App works on Android phone connected to same network.

Country - US

Device model - Mac Pro Late 2013

Device OS and version Mac OS 10.13.6 High Sierra

Spotify app version - 1.1.5.153.gf614956d

Which of the above troubleshooting steps you tried - reinstall/deletion of cache/library files

Re: "Spotify can't play this right now." Songs stop after seconds.

letsgoforbeer
Newbie


I have Family

  1. Slovakia
  2. Lenovo E440
  3. WIN 7 84x professional
  4. 1.1.5.153.gf614956d
  5. already tried reinstalling several times and clearing cache and turning off hardware acceleration but nothing works
  6. Turbonet, Slovak Telekom

plays the first 7 seconds of a song and after that says cant play current song, spotify still works fine on my  phone 


Re: "Spotify can't play this right now." Songs stop after seconds.

miftahananta
Newbie

Country

Indonesia

 

Device model

iMac (mid 2014)

 

Device OS and version

macOS 10.14

 

Spotify app version

1.1.5.153

 

Which of the above troubleshooting steps you tried

Reinstall the app. Three times.

Try a different network

 

Some songs don't play at all, others only play for 7 seconds at best. Spotify Connect doesn't work between mobile and desktop, but works just fine between my Android phone and iPad using the mobile app. Desktop app doesn't see new songs added to a playlist from the mobile app, and even if it does, it can't play them. Also can't use the web player (using Chrome, says "refused to connect", however it can open on the mobile version of Chrome, using "request desktop site"). Tried connecting via mobile hotspot and two different wi-fi networks but no luck. 

 

Before this issue occured, the desktop app would sometimes not be able to play a song, but plays the next song just fine, and sometimes not show up, or can't be controlled by Spotify Connect. This issue has lasted for at least a week. Maybe two weeks, or three. Please solve this issue. Thanks.

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