Help Wizard

Step 1


the Spotify application is not responding

the Spotify application is not responding

The App is not responding after a minute or two. The search function simply doesn't work. 

But overall, I must admit that I'm quite frustrated of not being able to simply chat/email/or call someone at Spotify directly for troobleshooting. I'm a Premium member and I'm getting less and less satisficied with Spotify these days.

Hope someone will be able to help me.



2 Replies

Have you tried uninstalling and reinstalling the app?

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.


Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Also, if you don't use local files try to disable them inside Settings.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

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