2016 Wrapped

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Re: 2016 Wrapped

rajahofsarawak
Regular
It's a shame I still haven't received mine and I've always had email notifications enabled! :(

Re: 2016 Wrapped

dan9124
Newbie

Anyone who didn't receive an email (I didn't):

Open Spotify, got to Browse, click Genres & Moods, click 2016 Wrapped. You should see "Your Top Songs 2016" at the top.

Re: 2016 Wrapped

user-removed
Not applicable

I switched it on a week ago and didn't get anything. 

I love stats :(

Re: 2016 Wrapped

user-removed
Not applicable
Appearently many of us curious about our stats. I hope they make it available on their website just like last year so we can all explore. Pretty please? @spotify

Re: 2016 Wrapped

rajahofsarawak
Regular
I emailed the support team stating that I have always enabled email notifications but I still haven't received my personal stats. They replied saying that they're looking into the issue. Two hours later, my personal states finally arrived in my inbox.

Re: 2016 Wrapped

Wollman
Casual Listener
Where did you email them?

Re: 2016 Wrapped

rajahofsarawak
Regular

@Wollman wrote:
Where did you email them?


support@spotify.com

Re: 2016 Wrapped

user-removed
Not applicable

Got this after following your advice :(

I also did enable the emails about 2 weeks ago.

Hi there,

Thanks for getting in touch with us. It's not really good to know that you weren't able to receive the email for the Year in Music. No worries, we'll help you out on this.

To receive the Wrapped email with all your fun facts and statistics, your ‘Spotify News and Offers’ email notifications need to be enabled at the time of sending. Unfortunately we can’t resend the email. If you missed out this time, we’d recommend turning on your email notifications to receive future updates. 

By the way, wrapped is replacing Year in Music. The new format allows us to deliver even more fantastic content. We hope you like it. 

On the other hand, if you're still unable to see it, you may want to check this link to see your Wrapped music.

If you need anything else, please don't hesitate to email us back.

All the best,

Phil

Spotify Customer Support
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Re: 2016 Wrapped

HJM1
Newbie

I have always had the notifications enabled and never saw an email. I did search all folders... Very sad that they didn't think of a plan B. It's fine to have the playlist (thanks to someone who let me know how to find it above) but I wanted the stats. Last year's format was awesome and if it was something that worked, why not stick with this for individual stats? Why opt for an option you can't "fix" for many people? Obviously, it will a bit too expensive to investigate the email issue as this is a "once a year" feature... being in software development myself, I understand. But am still disappointed that they didn't test it properly or think it through.

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