I emailed the support team stating that I have always enabled email notifications but I still haven't received my personal stats. They replied saying that they're looking into the issue. Two hours later, my personal states finally arrived in my inbox.
Thanks for getting in touch with us. It's not really good to know that you weren't able to receive the email for the Year in Music. No worries, we'll help you out on this.
To receive the Wrapped email with all your fun facts and statistics, your ‘Spotify News and Offers’ email notifications need to be enabled at the time of sending. Unfortunately we can’t resend the email. If you missed out this time, we’d recommend turning on your email notifications to receive future updates.
By the way, wrapped is replacing Year in Music. The new format allows us to deliver even more fantastic content. We hope you like it.
On the other hand, if you're still unable to see it, you may want to check this link to see your Wrapped music.
If you need anything else, please don't hesitate to email us back.
All the best,
Spotify Customer Support
I have always had the notifications enabled and never saw an email. I did search all folders... Very sad that they didn't think of a plan B. It's fine to have the playlist (thanks to someone who let me know how to find it above) but I wanted the stats. Last year's format was awesome and if it was something that worked, why not stick with this for individual stats? Why opt for an option you can't "fix" for many people? Obviously, it will a bit too expensive to investigate the email issue as this is a "once a year" feature... being in software development myself, I understand. But am still disappointed that they didn't test it properly or think it through.