Ads freeze on PC application Windows 10

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Ads freeze on PC application Windows 10

RealAnomaly
Casual Listener

For a couple days now I've been experiencing an issue where nearly every time an ad plays, the application freezes and won't continue the ad or the music on its own. Pushing pause, then play, causes it to play the ad and continue the music.

1 Reply

Re: Ads freeze on PC application Windows 10

Luke
Rock Star 17
Rock Star 17

Hey @RealAnomaly, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!

LukeRock Star 17
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