Ads getting stuck since last update

[Raven1111]

Since the last update, has anyone else had issues with ads getting stuck and not playing, forcing you to restart Spotify?

EDIT: I just realized that it is ONE particular ad that keeps freezing up and causing me to have to restart Spotify. It is the Kiowa Toy Drive ad. If you can, please find a way to fix this ad or take it off the air.

[OneByBoo]

Hi there @Raven1111

thanks for reaching out !

Can you please let me know which type of subscription you're using ?

Are you seeing this ad when listening to music or a Podcast ?

Would you be able to provide screenshots ? (make sure to hide any sensitive info)

Thanks for your cooperation 

[Raven1111]

I'm using Spotify Free for Windows, but I have not seen the ad I mentioned in a few days, so I'm afraid I cannot include a screenshot. I was seeing the ad when I was listening to music. Today I noticed the same thing happened with another ad, but it's only happened once so far with this one. Next time it happens, I'll try to get a screenshot.

I've also noticed something else that is happening with some of the ads. Some of them try to play, but I guess they don't load properly because I get the "Can't play current song" error. But fortunately when this happens, It goes on to the next song/ad and I do not have to restart Spotify.

[Raven1111]

Hi I managed to get a screenshot of the Kiowa casino ad that is broken. Here it is...