After new installation: cant hear songs, no songs in playlist!!! please help

[Keviniceman]

Plan

Free/Premium

Country

 Germany

Device

PC

Operating System

Win 7

My Question or Issue

 I cant hear any song, my playlists are empty on my 2. PC. After 5 reinstallations the same problem. I hope anyone can help me.

[Mantisentil]

Hello @Keviniceman!

This a known issue with the desktop app and Spotify is investigating it. There is a workaround which seems to be working for some users. Can you try the following steps:

1. Open Notepad as an administrator (right-click - Open as Administrator)
2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
6. If you do find any lines with Spotify, please remove them.
7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

Have a nice day 🙂

[Keviniceman]

Thanks for your Help. I have done that but it is still not running.

No the text in the Hosts data is..

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#   102.54.94.97    rhino.acme.com              # source server
#    38.25.63.10    x.acme.com                  # x client host

# localhost name resolution is handled within DNS itself.
#    127.0.0.1       localhost
#    ::1             localhost