I've tried contacting them twice now and have gotten no response. I responded to the email directing me to the community saying I still needed help and haven't heard back. I'm starting to think no one will help me, which is really frustrating since I love using Spotify but obviously I can't use it if all my music is gone!
All of my other playlists are visible and I can't see those 48 tracks. Sometimes I can see that there should be 48 tracks in there (which is also wrong, my starred playlist originally had almost 3,000 songs in it) and there are no songs displayed, and other times it says there are zero songs in there. I'm signing in with my Spotify username and password. I'm in contact with Spotify customer support and nothing they've tried has worked. I'm getting really frustrated. There's no reason all of the songs I've compiled over the past 4 years should disappear randomly one day with no way of getting them back...
Totally agree! I just updated today and lost everything--on both phone app and desktop! Thousands of songs compiled over years. It's ridiculous! I've tried logging out, logging in, uninstalling and reinstalling, and nothing is working!
1 month of songs folder disapered. The oldest ones seems to be there, but not shure. Tryed to delete app from iphone, restarted lap top, but nothing works. Just sent a question to Spotify, hope they can fix it.