All of my songs have disappeared

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All of my songs have disappeared

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All of my songs on my spotify account have disapeared, including the ones I have starred. Is there a way I can get them all back?

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Re: All of my songs have disappeared

Community Legend

Has anything else disappeared such as your followers or people you are following? If so, it's likely you've logged in with the wrong details - an email address instead of a username or the other way around. Try loging out and back in.

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Re: All of my songs have disappeared

Community Legend

Has anything else disappeared such as your followers or people you are following? If so, it's likely you've logged in with the wrong details - an email address instead of a username or the other way around. Try loging out and back in.

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Re: All of my songs have disappeared

Casual Listener

All of my songs have disappeared too, apart from the ones I've added in the last 7 days. I've tried logging out and back in but there is no change, the songs are also missing from the mobile app... All the songs were there when I used spotify last night

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Re: All of my songs have disappeared

Casual Listener

To clarify, I've lost all of the songs in the 'Songs' folder. All of my playlists are intact though

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Re: All of my songs have disappeared

Community Legend
Where you adding tracks in large batches before then? Unfortunately you might have hit this very annoying bug:
http://community.spotify.com/t5/Bugs/Desktop-Adding-Large-Number-of-Tracks-breaks-Your-Music/td-p/76...

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: All of my songs have disappeared

Casual Listener

Yes I have been... I added all my starred music (about 4,000 songs) to the 'Songs' folder, and then deleted my starred songs... It's odd because all my songs appeared to be there last night, Is there any way of recovering the starred songs I deleted? Because otherwise I have lost all my saved music, which I have spent years putting together!

 

Also another odd things is that my starred playlist (which I had removed all the songs from) says it contains 80 songs at the top, but then it only lists 4 songs (which seem to be random songs from my orginal list of starred songs).

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Re: All of my songs have disappeared

Community Legend

The support team should be able to restore them for you if you get in touch with them directly using the online contact form.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

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Re: All of my songs have disappeared

Regular

I have the same problem except all my songs are gone from my starred playlist! I just restarted my computer (Windows 7) and my entire starred playlist disappeared! Almost 3,000 tracks disappeared! I tried to log in and out using my Facebook, email, different username, etc. as I found was suggested on the community in a few places and it didn't do anything. The playlist is also empty on my iPad. Can anyone help me!? I tried emailing Spotify and they haven't done anything 😞

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Re: All of my songs have disappeared

Regular
Same here. If they can't fix this I will cancel my Premium subscription.
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Re: All of my songs have disappeared

Community Legend

Hi @ambervignieri and @nmlss777,

 

You should get in touch with the spotify support team by using the online contact form or by tweeting @SpotifyCares on twitter. They are able to fix this for you.

 

If you get an auto reply back directing you to the help pages, just reply directly to that email (even if its from no-reply) and one of the employees will get back to you as soon as possible.

 


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