Desktop app crashing on Windows after latest update

[OscarDC]

Hey folks,

We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. 

This issue happens on both versions of the app: the client one, as well as the Microsoft Store application.

[user-removed]

Plan

Premium

Country

United Kingdom

Operating System

Windows 11

My Question or Issue

Sometimes, if I drag the volume slider to max, my app will randomly crash. If it doesn't crash as soon as I put it to max, it will crash randomly about 5 minutes later. This does not happen if it is on any volume other than max/very close to max.

[Taylith]

Hello there @user-removed and thanks for reaching out.

I haven't heard any other reports of this issue so I cannot suggest a "quick fix" but let's try some basic troubleshooting steps.

• clear app cache
• restart your device
• log out and back in
• try on a different device, if possible
• try a different network, if possible
• Perform a clean reinstall of the app, shouldn't clear your data or anything.

I'll be waiting to hear from you, thanks 💚

[user-removed]

Hi there, I've done what you suggested and I am still experiencing the issue. 
I also tried on my phone and the issue doesn't happen.

[Syf3r]

Plan

Premium

Country

USA

Device

Desktop

Operating System

Windows 11

My Question or Issue

Starting today, the app has been crashing mostly it seems when going to a new song. I looked in the event viewer and saw the following error with the app.

Spoiler

Faulting application name: Spotify.exe, version: 1.1.87.612, time stamp: 0x629a1dbe
Faulting module name: combase.dll, version: 10.0.22000.708, time stamp: 0x2041d31d
Exception code: 0xc000027b
Fault offset: 0x002132c1
Faulting process id: 0x1e1c
Faulting application start time: 0x01d87cdc4afb5dcb
Faulting application path: C:\Program Files\WindowsApps\SpotifyAB.SpotifyMusic_1.187.612.0_x86__zpdnekdrzrea0\Spotify.exe
Faulting module path: C:\Windows\System32\combase.dll
Report Id: 79021765-de1f-4f6a-9c8a-113ec021bf2c
Faulting package full name: SpotifyAB.SpotifyMusic_1.187.612.0_x86__zpdnekdrzrea0
Faulting package-relative application ID: Spotify

I should also note that this only started happening today. Everything was working fine yesterday.

[Marwin_]

Yup I have the same problem. 

[florinradu]

Same problem here. My Windows version is 10 Pro 1709, with the updates disabled.

[Lianzzz]

Also have the same issue... just deleted and got an old version 

[14n]

Plan

Premium

Country

UK

Device

Huawei laptop

Operating System

Windows 11 Home and I use Firefox

My Question or Issue

Spotify keeps on crashing. It is supposed to start up automatically, but often does not. It may play a track or two and then it crashes and the programme closes down. I have re-installed, but that has made no difference. This has never happened before. I am not computer literate, so simple suggestions please!

[darkusline]

same issue. anyone knows sum solutions??

[egret85]

I am also having this same issue for the last couple of days on Windows 10.