App is broken

Reply

App is broken

Aaronnn
Casual Listener

Plan

Premium

Country

Australia

 

Device

Desktop

Operating System

Windows 10

 

My Question or Issue

App skips through songs uncontrollably and does not play at all. Blue ribbon appears state song cannot be played.

 

Tried unistalling app, didnt work

3 Replies

OneByBoo
Rock Star 19
Rock Star 19

Hi @Aaronnn,

thanks for posting !

 

Could you please visit your desktop app settings panel and turn off these two :

 

- Under playback turn of the use of cross-fade

- Under Compatibility turn off the use of hardware acceleration 

 

Let me know if it makes any difference 🙂

OneByBooRock Star 19
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Aaronnn
Casual Listener
Didnt make a difference

OneByBoo
Rock Star 19
Rock Star 19

Hi @Aaronnn,

thanks for trying out my steps !

 

I would need some more indications from you :

- Try using your device on a different network

- Try resetting your router/modem 

- Does you account work ok on different devices ?

- Check that your firewall isn't blocking Spotify

- Check that your Anti-Virts isn't blocking Spotify

 

Keep me posted 🙂

OneByBooRock Star 19
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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