Artist page goes black

[TonyMontano]

Plan

Premium

Country

El Salvador

Device

Desktop

Operating System

Windows 10

My Question or Issue

Whenever I access an Artist page it goes black after a few seconds.

[TonyMontano]

[Ivelina]

Hey there @TonyMontano,

Welcome to the Community and thanks for the provided screenshot.

If you haven't already, could you give the app a clean reinstall that can help resolve different issues with Spotify's performance? You can follow the steps under Windows 10 in this article.

Also, keep in mind that the app version downloaded from our website and the one from the Microsoft Store can have different behavior so we also recommend deleting the one you're currently using and then trying with the other one. 

Hope this info helps and keep us posted 🙂

[TonyMontano]

Hi!

I have tried reinstalling the app from both the MS Store and your website, but the issue persists.

[MihailY · Accepted solution]

Hey @TonyMontano,

Thanks for your reply.

As a next step, we'd recommend checking your hosts file using this guide. You can also try disabling Hardware acceleration in your app's settings.

Keep us posted.

[TonyMontano]

Thank you for your response! The issue was solved after I turned off the hardware acceleration!!

[AlejaR]

Hey @TonyMontano,

Thanks for your reply.

We really appreciate you keeping us posted about this. We’re happy to know you could sort this out. Don't hesitate to reach out if the app starts to behave again.
 

If anything else comes up, the Community will always be here for you.