Artists and Albums removed!

Artists and Albums removed!

narrowneck

 

Premium

 

New Zealand

 

HP Spectre, Samsung A51

Windows 10, Android

 

Nearly all my artists are missing. Only 5 show in the desktop App and the Android App.

Nearly all my albums are missing. Only 6 show in the desktop App.

However maybe most but at least over 100 albums remain on the Android App.

 

Why has 90%+ of my library been removed? How can I get it back?

Why has the android app retained some or most of the albums? I think I can see some that are missing though...

 

 

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1 Reply

Mihail

Heъ @narrowneck,

 

Thanks for searching for the answer you need here.

 

We hope you don’t mind us replying now as we just stumbled upon this thread. It might be the case that you're logged in to different accounts across your devices and that's why you're seeing irregularities with your music collection. We'd recommend that you try logging out and back in. Even if that's not the case, this is still a useful thing to do in such situations as it prompts a resynch of your account with our servers.

 

It's also a good idea to follow the steps in this Support page on how to secure your account. As an additional security measure, you can also follow the instructions here and remove the access to your account of any third party apps you don't recognize.

 

Hope this helps. Keep us posted on how it goes.  

Mihail Moderator
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