Audio distortion in all songs

[CarlosE]

Hey @dgreen97,

Thanks for your reply.

Can you try the solutions mentioned in this thread? Maybe they're helpful for you too.

Keep us in the loop.

[Lasion]

Hi,

just chipping in to say that I'm experiencing the same problems and this also started after I went from an Intel based rig to my new AMD 5600x rig.

The PC is barely 2 months old and I've never experienced similar problems before.

Songs can play fine for about 10-15 minutes before it suddenly becomes immensely distorted for a good 2-3 seconds then fine for 5-10 seconds and distorted again - until I skip song.

Tried;
deleting temp cache

reinstall spotify

reinstalled audio driver

From what I can read off of the previous posts, this seems to be a problem for AMD users

OS is Win10 H2, all up to date.

[Alex]

Hi @Lasion,

Thanks for the info!

Can you let us know if you've tried removing any entries containing Spotify from your host files? You can do this by following the steps from this post.

Let us know if that makes a difference.

[Lasion]

Hi,

there are no lines in the HOSTS file that relates to spotify, it's pretty much vanilla.

This is the entire content of the file;

"

# Copyright (c) 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

"

[Jeremy]

Hi @Lasion,

Thank you for your reply and confirmation.

Can you confirm if you tried the solution in this thread?

It would also be great if you can log in with another account on the device - such as a friend's or a family member's to make sure it's not account related?

We'll keep an eye out for your reply.

Take care!

[Lasion]

Hi,

I'm sorry but I don't see how that suggested solution is of any relevance.

That thread is about someone using an external audio card with 3rd party software where the 'Accepted Solution' is to adjust the settings in ASIO (3rd party) settings?

This problem is with integrated sound.

On that note - I've swapped from USB audio to Jack-in audio now and so far haven't had any problems so that might be related. 

Will follow up.

[Novy]

Hi @Lasion, 

Thanks for letting us know about this workaround and apologies for the confusion. 

Just to confirm, is this happening with other apps or only with Spotify? 

Also, do you notice the same behavior when you're using the web player?

We'll be on the lookout. 

[dgreen97]

are you overclocking the 5600x?

[Lasion]

Hi,

First I'd like to say that for the last days the audio has been fine, both with USB and Jack-in... which is kind of nice but also kind of frustrating since it would be nice to consistently recreate the problem.

Secondly yes that is a very good point. I use MSI Gameboost and XMP which overclocks the CPU on high loads, and from memory I can recall a few times that the noise problems with spotify has occured at the same time as high load tasks (intense gaming mostly).

When those problems occured, I would swap to Youtube playlists which would work fine, so its not a 'general' problem but specific to the spotify app.

Specs are;

AMD Ryzen x5600

MSI Tomahawk WiFi X570

Corsair Vengeance 2x16gb 3200mhz

MSI RTX Ventus 2x 3070

[Ver]

Hey @Lasion,

Thanks for keeping us in the loop 🙂

In case the PC is overclocked we'd recommend that you run a factory reset as we cannot assure intended functionalities on such devices. 

Let us know how it goes. If you have questions, you know where to find us.