Black screen when opening Spotify

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Black screen when opening Spotify

Casual Listener

Plan

Free

Country

 UK

Device

HP Envy

Operating System

Windows 10

 

My Question or Issue

I turn on my laptop and open Spotify -> works fine. 

However, if I then open Spotify again (either with/without closing the first instance of Spotify) then it hangs on a black screen with the 'three white dots' button top left and will not load past it.

 

I have re-installed (fresh install - I cleared the AppData folders) Spotify from the latest download link numerous time; each time it successfully opens on the first time but then the same thing happens.

 

It is not an issue with my laptop firmware as it successfully opens the first few times. 

 

How can I fix this so that I can open Spotify without having to re-install if I need to open it on more than one occassion per session?

 

5 Replies
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Re: Black screen when opening Spotify

Rock Star 16
Rock Star 16

Hey @samgould1, Welcome to the Community.

Hope you are doing great!

Try to disable Hardware Acceleration, just click on the … top left corner, inside the View tab find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Let me know how it goes 🙂

LoxerRock Star 16
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Note: I'm not a Spotify employee.
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Re: Black screen when opening Spotify

Casual Listener

Hey @Loxer, thanks for the reply.

I tried this - but after restarting Spotify I have the same black screen (with the ... visible top left). What else can I try?

 

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Re: Black screen when opening Spotify

Casual Listener

Any help, Spotify?? Your app is currently unusable on my PC...

Highlighted

Re: Black screen when opening Spotify

Rock Star 16
Rock Star 16

Hey @samgould1,

 

Could you try to create another user account in your PC and install Spotify there?

Does it help if you try another internet connection?

 

Please let me know 🙂

LoxerRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Black screen when opening Spotify

Casual Listener
I will not create a new User as that seems like overkill. I have never used another User on this PC and Spotify has always worked fine until this week.

A different wifi network didn't help, same issue.
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