Buffering while playing podcasts (my internet speed is not the problem)

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Re: Buffering while playing podcasts (my internet speed is not the problem)

Visitor

Same issue here, but on a Macbook Pro running 10.15.7

Spotify ver: 1.1.43.700.g20acee0f

 

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Re: Buffering while playing podcasts (my internet speed is not the problem)

Moderator
Moderator

Hey all,

 

Thanks for keeping us in the loop and sending over these details!

 

Do you mind trying the web player on the affected device to see if that makes a difference?

 

Let us know how it goes! We’ll be right here if you still need help.

XeniaModerator
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Regular
Hello,

The web player does not work either. Still constant buffering to the point where the podcast is completely unlistenable.
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Moderator
Moderator

Sorry to hear this @fors82zy!

 

Is this happening to all podcasts that you try streaming or just one/a few? If it's the latter, can you send us the URI's so that we'd be able to take a closer look?

 

In the meantime, we'd recommend checking your firewall settings and turning off your VPN if you're using one since that can affect the playback.

 

We'll be on the lookout for your reply!

ElenaModerator
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Regular
Hello Elena,

No VPN, firewall settings are not set in such a way as to contribute to any sort of buffering. Joe Rogan Experience Podcast is the main issue. Listening to it on YouTube on the exact same device works perfectly; no issues whatsoever.

Thank you,

Todd


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Re: Buffering while playing podcasts (my internet speed is not the problem)

Moderator
Moderator

Hey @fors82zy,

 

Thanks for getting back to us with this additional info.

 

Could you let us know whether or not the buffering issue occurs when you log in to another device? It would be great if you could also test it with a friend or family members account. This would help us determine if the root cause of the problem account or device related.

 

We'll be keeping an eye out for your reply 🙂

MihailModerator
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Regular
Hello,

Podcasts are buffering on iOS as well; I have spoken with friends who have tried it on Android and it’s the same issue.
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Moderator
Moderator

Hey @fors82zy,

 

Thanks for the additional Info you've provided.

 

Could you also share the make, model and OS version of the devices you've tried it with? If it's an option we'd also appreciate it if you could test if the issue comes up with a different network, like a mobile hotspot.

 

Keep us posted. We're looking forward to your reply.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Regular
iPhone 8 Plus running iOS 14.0.1.

The main issue is running it on Spotify Premium app for Windows 10.

I have no way of testing the issue any further.

Thank you,

Todd
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Re: Buffering while playing podcasts (my internet speed is not the problem)

Moderator
Moderator

Hey @fors82zy,

 

Thank you for getting back to us with this information. 

 

Are you able to create a new account that you can log in to and see if the issue persists? This will help us make sure that your main account isn't causing the issue since this occurs on different devices.

 

You mention that you've tried a reinstall, but we recommend that you to perform a clean reinstall on your iPhone. This will ensure that any old cached files are not causing this.

 

Can you also let us know how much free space you're having on the devices this occurs on?

 

We'll have an eye out for your reply.

 

Cheers!

ElenaModerator
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