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[Bug] Spotify Microsoft Windows (Blank Login Screen / Black Login Screen) Issue

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[Bug] Spotify Microsoft Windows (Blank Login Screen / Black Login Screen) Issue

Plan

Premium

 

Country

Hong Kong

 

Device

Dell XPS 9500

 

Operating System

Windows 11 Build 22000.168

 

My Question or Issue

 

TinyTake01-09-2021-05-32-52.jpg

 

Spotify launches with a blank screen (For both latest SpotifyFullSetup.exe and Microsoft Store version)

 

#SpotifyFullSetup.exe Version: 1.1.66.578

#Microsft store Version: N/a (Latest)

 

Tried the following solutions, but NOT_WORK 

1. Disable hardware acceleration, killall Spotify and relaunch Spotify.

 

2. Wait a long time (2 hours) waiting for its initialization. 

 

3. Run as Windows 8 compatible mode

 

4. Right click run as Administrator mode

 

5. Switches for different network and relaunching.

 

6. Deleted C:\Users\%Username%\AppData\Local\Spotify\

                   C:\Users\%Username%\AppData\Roaming\Spotify\prefs

     and relaunching

 

7. Starts Spotify with parameter: Spotify.exe --no-sandbox


Please check the enclosed attachments for your reference.

Reply

Accepted Solutions
Marked as solution

Switched back the OS language to English (US) will resolve the `Login Screen`  issue, however, Spotify team should treat this problem as a `bug` as it is not reasonable to have this behavior.

 

TinyTake02-09-2021-01-07-20.jpg

 

Has anyone run into the same problem, If yes, please change the OS language to English like below to temporary fixing the Spotify `Login Screen` issue.

 

TinyTake02-09-2021-01-07-48.png

View solution in original post

1 Reply
Marked as solution

Switched back the OS language to English (US) will resolve the `Login Screen`  issue, however, Spotify team should treat this problem as a `bug` as it is not reasonable to have this behavior.

 

TinyTake02-09-2021-01-07-20.jpg

 

Has anyone run into the same problem, If yes, please change the OS language to English like below to temporary fixing the Spotify `Login Screen` issue.

 

TinyTake02-09-2021-01-07-48.png

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