OS Build 17763.292
All updates installed up to 09/02/2019
My Question or Issue
I went to use Spotify on my laptop yesterday to find that it no longer works. Having checked a few of the threads online, I uninstalled Spotify and re-installed it - this made no difference.
I then installed the app from the Windows store - still no difference.
When the app from the Windows store did finally load, I disabled hardware acceleration, as some have suggested - still no difference.
So - here's where I am:
- I currently have the app from the Windows store installed.
- I have disabled hardware acceleration.
- This app DOES sometimes load, but takes at least 10 minutes to do so.
- If it fails to load, it literally freezes my pc, with no response from the mouse or keyboard. The only option is to do a hard shutdown, via the on/off switch
I wasted 5 hours of my life yesterday trying to sort this out.
I would like somebody who works at Spotify to let me know what the problem is and, more importantly, what the solution is. Otherwise, I have no option than to close my account.