Can't control volume or ongoing song

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Can't control volume or ongoing song

Sakughusty
Visitor

 

Plan

Free/Premium

Country

 

Device
windows 7 spotify application

Operating System

Windows 7

 

My Question or Issue

i actually change my ongoing songs but i cant volume up its locked on half maybe it has lock unlock buttons? help ty

1 Reply

Ivan
Spotify Legend

Hey there @Sakughusty

 

Thanks for reaching out to us about this - we'll be glad to help you out here.

 

Just to confirm, have you tried a clean reinstall of the Spotify app on your device? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

 

Give your device a quick restart as well before you open the newly installed app. 

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Let us know how it goes. 

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