Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Solved! Go to Solution.
@mayathabee wrote:Hi,
I'm using Mac 10.5.8 and my Spotify was working fine until recently when it kept crashing. So I tried to reinstall it, as this had helped sometimes in the past. However, now when I download the installer I keep getting an error message saying an error occurred while trying to install Spotify and now I can't even install it. I have a premium account and really miss my music 😞 any help would be much appreciated.
Maya
Hi, and welcome to the Community!
Please note Spotify no longer supports Mac OSX 10.5.x
Please see this post with info and a fix for it
Anthony 🙂
I have a Mac OS 10.8.3 and can't install spotify. I download the 122 kbs file from the download section, execute it... it downloads something and then it says the image doesn't work and it suggests me to try it again... I've tried it plenty of times now with no results 😞
Is there any direct installation file? I saw one for Windows... is there anything like that for OS?
Thanks!
@Zanzamar wrote:
I have a Mac OS 10.8.3 and can't install spotify. I download the 122 kbs file from the download section, execute it... it downloads something and then it says the image doesn't work and it suggests me to try it again... I've tried it plenty of times now with no results 😞
Is there any direct installation file? I saw one for Windows... is there anything like that for OS?
Thanks!
Try http://download.spotify.com/Spotify.dmg
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
My Spotify quit working and the solution of the problem was to uninstall Norton and reinstall it.
Thank you very much, Peter!! 😄
Now I can listen spotify!!! 😄
Huzzah! worked perfectly! many thanks.
Thank you so much!!! Nothing was working for me. Tried uninstatlling and redownloading spotify. Wasn't working but Peter's link worked.
Thanks again!! 🙂
Thanks everybody for your help. I was able to download Spotify after uninstalling Norton and reinstalling it.
Thanks, this worked 🙂 x
Hi
I also can't download Spotify to my pc. I had it, but this morning, it wouldn't initiate. So I uninstalled it. When I run the setup.exe, the Spotify Installer says "Unable to download Spotify". I have a good internet connection, and it works fine if I just run it on the internet.
Hopefully,
MNissen
@MNissen wrote:
Hi
I also can't download Spotify to my pc. I had it, but this morning, it wouldn't initiate. So I uninstalled it. When I run the setup.exe, the Spotify Installer says "Unable to download Spotify". I have a good internet connection, and it works fine if I just run it on the internet.
Hopefully,
MNissen
Welcome to the Community! have you tried Restarting the Computer?
@555michael wrote:
@MNissen wrote:
Hi
I also can't download Spotify to my pc. I had it, but this morning, it wouldn't initiate. So I uninstalled it. When I run the setup.exe, the Spotify Installer says "Unable to download Spotify". I have a good internet connection, and it works fine if I just run it on the internet.
Hopefully,
MNissen
Welcome to the Community! have you tried Restarting the Computer?
Try using this installer too and see if it helps: http://download.spotify.com/Spotify%20Installer.exe
Peter
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks, Peter - that other installer did the trick!
best,
Mnissen
I tried that and I was when I tried to log in, I got a message that said something about Error 101? What can I do to be able to download Spotify?
Spotify downloaded but I can't log in? I get an error 101 message.
Error 101 is a client side connection based error almost always caused by a firewall or other security software preventing Spotify from connecting. Can you try disabling your firewalls or security software and see if you can then connect? Alternatively, if might need to add Spotify to its exceptions list. There is some extra help here.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I added to the exceptions list and I'm still getting an Error 101 message when I try to log in?
@RachelElkins13 wrote:
I added to the exceptions list and I'm still getting an Error 101 message when I try to log in?
Are you sure there is no other security/firewalls running, including on your internet router?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I don't believe so. How do I check my router?
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…