Can't get online(home page on Spotify)


Can't get online(home page on Spotify)


I am having 2 issues with Spotify, first I get a message saying "Home is not availabale while you are offline" and 2nd issue :there is a message in red (banner)across the top of my Spotify screen on my iphone saying : "Update your payment details ASAP to keep your music". I checked online and  my premium subscription is up to date.

I was not having any issues with Spotify less than 2 weeks ago,I don't know what changed or caused these issues.

1 Reply

Re: Can't get online(home page on Spotify)

Rock Star 17
Rock Star 17

Hey @Cleve1,

Apologies for the late reply, but maybe I can still help :)

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

LukeRock Star 17
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