Can't listen to a specific artist on any platform

Reply

Can't listen to a specific artist on any platform

blackphoenix125
Casual Listener

Plan

Premium

Country

 United States

Device

(iPhone 6s+, Desktop, Web Player)

Operating System

(iOS 11.4, Windows 10, Firefox)

 

My Question or Issue

 I've been a Premium member for years now with little to no issue. Recently I've noticed that I am unable to listen to any song by the band Wolfmother. On iPhone it immediately turns off my music, on the desktop app I recieve the message, "This song is not available. If you have this file on your computer you can import it." And clicking on any of their songs on the web browser gives no result.

Their entire music catalogue appears as available for me, and my friends are still able to listen to the band using the service, so I'm positive that the issue is related to my specific account.

Any assistance would be greatly appreciated! Thanks in advance!

4 Replies

Re: Can't listen to a specific artist on any platform

Alfredo
Roadie

Hey @blackphoenix125.

 

That's odd. Could you send us the Artist's profile link? We'll take a closer look.

 

Also, what country are you rocking Spotify from?

 

Keep us in the loop.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Can't listen to a specific artist on any platform

blackphoenix125
Casual Listener

https://open.spotify.com/artist/3yEnArbNHyTCwMRvD9SBy4?si=SUBE8-rBQH68_i5rdcXHtw

United States

I spoke to a support member through the direct chat and while they were unable to fix the issue they were able to transfer my playlists onto a new account that doesn’t suffer from this issue. But for reference here’s the artist in question.

 

Re: Can't listen to a specific artist on any platform

Alfredo
Roadie

 

Thanks for getting back to us with this info!

 

We're glad to hear the Support team was able to help you out with this.

 

Don't hesitate to open a new thread if anything else comes up.

 

All the best.



“Music acts like a magic key, to which the most tightly closed heart opens.”
― Maria Augusta von Trapp

Re: Can't listen to a specific artist on any platform

user-removed
Not applicable

Are you going to ignore multiple users reporting the same issue for months now?
Creating a new account isn't really a solution to that problem.

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