Announcements

Can't log in / play music on Desktop app

Reply
Highlighted

Can't log in / play music on Desktop app

Casual Listener

Plan

Premium

Country

Turkey

 

Device

PC

Operating System

Windows 10

 

My Issue

 

Hello,

I have been using the Spotify app in my workplace (personal use) behind a corporate proxy with the proxy settings set on the Settings page. However, the app stopped playing any music last week. Songs in my playlists appear grayed out and none of them can be played, and the blue top bar with error "No connection" is displayed. This started to happen with version 1.1.12.449.g4109e645.

I uninstalled and reinstalled the app (version 1.1.12.451.gdb77255f), however I now can't log in (even if I set the proxy settings):

 

Capture.PNG

I have no issue with the app installed on my personal home computer as well as smartphone.

What could be the problem?

 

Please note that I am behind a corporate proxy and I cannot get the IT department to open any additional ports. There has been no change in our network configuration and the app was working earlier, probably 10 days ago or so.

2 Replies
Highlighted

Re: Can't log in / play music on Desktop app

Rock Star 18
Rock Star 18

Hey there @hulkhan,

thanks for posting !

 

As you mentioned that the app works just fine on your own devices, i cannot provide any further help.

 

Your workplace might have been running changes on your network although you think they haven't (changing Proxy address or something else) which may cause the blockage.

Error 112 is related to connectivity issue and/or anti-virus/firewall bloackage which support my asnwer.

 

Hoep this sheds some light 🙂

OneByBooRock Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Can't log in / play music on Desktop app

Visitor

I have the same issue, but with error 4.

It worked fine with 443/80 through the corporate proxy. In fact, using spotify on the browser still works fine, it's just the desktop app that has stopped working. It's as if it ignores the proxy settings.

SUGGESTED POSTS