Can't play any song on any device.

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Can't play any song on any device.

Dimydek
Newbie

Plan

Free/Premium

Country

US 

Device

(PC)

Operating System

(Windows 10)

 

My Question or Issue

 Whenever I try to play any song on the app on windows, nothing plays. It's just a blank disc with the icons grayed out. When I use the web player, nothing even appears. I can't click on any songs. I've tried to uninstall the app and try the windows app, and I've done multiple reinstalls.

2 Replies

Re: Can't play any song on any device.

Rock Star 14
Rock Star 14

Hey @Dimydek!

 

This a known bug with the desktop app and Spotify is investigating the issue. There is a workaround which seems to be working for some users. Can you try the following steps:

 

  1. Open Notepad as an administrator (right-click - Open as Administrator)
  2. go to File - Open and navigate to C:\Windows\System32\drivers\etc
  3. Choose "All Files" instead of "Text Documents" next to the File Name box. You'll see a handful of files. Pick hosts and click on Open
  4. When the file is open, you will see a block of text with # in front of each line and might see entries like 0.0.0.0 website.com127.0.0.1 website2.com
  5. Check for any entries with Spotify in the address. Examples may look like: 0.0.0.0 weblb-wg.gslb.spotify.com0.0.0.0
  6. If you do find any lines with Spotify, please remove them.
  7. Save your changes and restart Spotify.

Hope that solves the issue! Let me know if you have further questions. There is also an open issue about this here where you can track it and vote for it so it catches more attention. I hope this will get fixed on Spotify's end soon.

 

Have a nice day :)

MantisentilRock Star 14
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Re: Can't play any song on any device.

LostInMyDreams
Casual Listener

Hello,

Please trying using your phone once. If it works on phone then it might work on your PC. If it doesn't work then try changing your  username and password. And also try changing your playlists, it


@Dimydek wrote:

Plan

Free/Premium

Country

US 

Device

(PC)

Operating System

(Windows 10)

 

My Question or Issue

 Whenever I try to play any song on the app on windows, nothing plays. It's just a blank disc with the icons grayed out. When I use the web player, nothing even appears. I can't click on any songs. I've tried to uninstall the app and try the windows app, and I've done multiple reinstalls.



might work.

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