Can't play at all a song on desktop app or web browser

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Can't play at all a song on desktop app or web browser

bomberzx
Casual Listener

Plan

Free/Premium

Country

 France

Device

PC

Operating System

Windows 10

 I've recently encountered the problem that I can't play at all songs on the deskop app or the web player, it shows me a blank cover when I try to play a song. I still can play the songs I previously listened to and it perfectly works on mobile, but I can't play a song on desktop by using the phone as remote. Some help would be nice please, thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Can't play at all a song on desktop app or web browser

Rock Star 14
Rock Star 14

Hey there @bomberzx,

thanks for reaching out to the community !

 

Thanks for sharing that the app works fine on mobile, therfore our focus should be only on your PC.

 

Please unisntall the Spotify app installed on your devices.

Check you Win Update feature to make sure your PC is updated proprely.

After all that had been done succesfully, reinstall a new copy of the Spotify app and see if it helps.

 

Let me know how you did =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
2 Replies
Solution!

Re: Can't play at all a song on desktop app or web browser

Rock Star 14
Rock Star 14

Hey there @bomberzx,

thanks for reaching out to the community !

 

Thanks for sharing that the app works fine on mobile, therfore our focus should be only on your PC.

 

Please unisntall the Spotify app installed on your devices.

Check you Win Update feature to make sure your PC is updated proprely.

After all that had been done succesfully, reinstall a new copy of the Spotify app and see if it helps.

 

Let me know how you did =)

OneByBooRock Star 14
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Can't play at all a song on desktop app or web browser

bomberzx
Casual Listener

Okay thank you for the advice, it worked!

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