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Can't play song on PC but works on Phone

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Re: Can't play song on PC but works on Phone

Music Fan

Happens to every song, I have tried tinkering with Hardware Acceleration but no luck

Re: Can't play song on PC but works on Phone

Moderator
Moderator

Hi @Devfine,


Thanks for the reply.

 

Can you try playing some music through the Web player?

 

If that works, try logging in with a different Spotify account in the Desktop app and see if that works.

 

Keep us posted 🙂

AlexModerator
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Re: Can't play song on PC but works on Phone

Music Fan

I can listen to songs through the web browser but if i try to change the "Listen To" section to my PC it still says the error.

 

I do not have another spotify account to test this on unfortunately

Re: Can't play song on PC but works on Phone

Music Fan

And to add to that the web player is very buggy in the sense that some songs don't start, even songs from the same album

Re: Can't play song on PC but works on Phone

Moderator
Moderator

Hey @Devfine,

 

Thanks for trying and for that info.

 

Could you check your firewall and/or antivirus configuration and make sure that Spotify is whitelisted?

 

Also, if you're using a VPN, try disconnecting it as it might interfere with the app's performance.

 

In case you can't borrow a friend's or relative's account to test this on, you can create a free account here.

 

Keep us in the loop. We'll be looking out for your reply.

CarlosEModerator
 
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Re: Can't play song on PC but works on Phone

Music Fan

Spotify is allowed on my Firewall and Antivirus, using a different account doesn't work on this device either

Re: Can't play song on PC but works on Phone

Moderator
Moderator

Hey @Devfine,

 

Thanks for keeping us in the loop and for the extensive troubleshooting you've done so far.

 

As we haven’t seen any similar posts about this recently, we feel this is most likely isolated to your device or specific setup. We recommend that you reset your PC and perform a clean reinstall of your Windows OS. That should ensure that the Spotify app from the Microsoft Store performs as expected afterwards. Alternatively you can reach out to the device manufacturer or Microsoft Customer Support here

 

Hope this info is useful. Let us know if there's anything else we can help with.

MihailModerator
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Re: Can't play song on PC but works on Phone

Casual Listener

Come on guys!?! An advice to reinstall  Windows is really drastic and brings for sure no solution in this case.

 

The above mentioned error is not a unique problem. I have it myself.

 

A short investigation via google showed me that this a common problem to the spotify Windows app related to the sample rate of the audio device when using Hi-Res audio settings. 

 

Solution for users: Reduce sample rate or use web player of spotify.

Recommend solution (for spotify): Fix the Windows app.

 

Regards

 

Re: Can't play song on PC but works on Phone

Music Fan

I agree with Bronko73. Reinstalling Windows seems like it can cause more problems than it solves. Is there not any type of debug I can turn on to see what the problem is, so then I can figure out what I need to fix.

Re: Can't play song on PC but works on Phone

Moderator
Moderator

Hey there @Devfine,

 

Thank you for your post in this thread.

 

A clean reinstall is different than a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble. 

 

Let us know how everything goes so that we can continue assist you if you need us to. We're always one reply away.


Cheers!

JeremyModerator
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