Help Wizard

Step 1


Can't see any album, playlist or artist image

Can't see any album, playlist or artist image





Operating System

Windows 10


I've tried reinstalling the app but the images that were saved (in cache probably) previously dissapeared and now there is no artwork on the entire app, except personalized playlist images.

I wouldn't have guessed how different spotify feels without colors.

4 Replies

Hey @Ashktarr,


Thanks for reaching out to the Community about this and welcome.


You mentioned you already tried reinstalling the app as an attempt at solving this. But have you also tried a clean reinstall of Spotify? It'd be great as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of the app. 


Take a look at this Spotify answer to find out how this procedure works for your Windows 10.


Hope you'll find this info useful. Let us know if there's anything else we can help with!

Mario Moderator
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(posted twice by accident)

Hey @Mario,

It's still not working properly. If you look at the first screenshot the Popular songs' images are weird, it makes me think there is some sort of error with loading them but I can't think of or find anything similar.

The problem turned out to be because of my university dorm's internet connection not wanting loading the pictures for whatever reason.

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