Cannot remove Facebook info from account

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Cannot remove Facebook info from account

ASSSDASAS
Regular

I was attempting to share a link to a song on the Spotify Windows desktop client, but I've run into a very irritating issue.

 

I didn't use a Facebook account when signing up for Spotify, just an email address. In the share dialog, I entered my Facebook details in order to share the album. I successfully logged into the dialog but didn't proceed when I asked if I want to continue.

 

Now when signing in with my email - not my Facebook account - it's showing my Facebook name and profile picture. I have tried uninstalling the client and have revoked access to Spotify in my Facebook account, but no matter what I do, I cannot remove this Facebook information.

 

Any suggestions? It's infuriating.

8 Replies

ASSSDASAS
Regular

Any other suggestions? Because if I can't get rid of this information, I want to cancel my subscription.

 

 

TobiasYoung
Composer

@ASSSDASAS,

I would now fill out the contact form on the website to get in touch with them.

MonicaM_Bogota
Roadie

Hi, @ASSSDASAS!

 

Welcome to the Spotify Community.

 

To unlink your Spotify account from Facebook follow these steps:

 

  1. In the top-right corner of the desktop app, click  > Settings. 
  2. Under Social, click DISCONNECT FROM FACEBOOK. 

Let us know if you have any other questions.

 

Have a nice week 🙂 

ASSSDASAS
Regular

Hi,

 

I have already done this without success. I have uninstalled, removed all local data, etc and yet the desktop client is still pulling Facebook data from somewhere. I do not want this data associated with my Spotify account (which isn't a Facebook login).

 

This is honestly so infuriating.

 

 

TobiasYoung
Composer

Hey @ASSSDASAS,

Try going to app settings on Facebook and scroll down to Spotify, then click the X button.

 

ASSSDASAS
Regular

Hi,

 

Done that already and still no joy. The desktop app is pulling Facebook data from somewhere.

 

 

TobiasYoung
Composer

Hey again!

Do you have two Facebook accounts? If you have another one it may be pulling info from there

ASSSDASAS
Regular

No, just the one.

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