Canvas feature disappeared

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Canvas feature disappeared

Abrupt
Casual Listener

Plan

Free/Premium

Country

US

Device

(Dell Inspiron i3583)

Operating System

(Windows 10)

 

My Question or Issue

Canvases won't show up. I've tried restarting, logging out and logging back in, and restarting. It works fine on mobile and when I made a new account it worked fine. It's the second time I've have this problem, the first time I couldn't find a way to fix it until it just reappeared, and now I've had this issue again for a while now.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Novy
Moderator
Moderator

Hi @Abrupt

 

Thanks for getting back to us with this info. 

 

We'd suggest resizing the left sidebar by hovering over its edge and pulling it.

 

In case this doesn't do the trick, could you try performing a clean reinstall of the app to see if you notice anything new? 

 

Let us know how it goes.

NovyModerator
 
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"Music touches us emotionally, where words alone can't." -Henry Thoreau

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5 Replies

Ver
Moderator
Moderator

Hey @Abrupt,

 

Thanks for getting in touch with us and welcome to the Community 🙂

 

Currently the canvas feature is only available on mobile. We are constantly running tests in order to improve our app and the experience with it.

 

It's possible that you might see something on the app your friend doesn’t, or get a brand-new feature for only a temporary period. You can click here to find more information about Spotify tests.


If you have questions, don't hesitate to reach out to us. We'll be happy to help.

 

VerModerator
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Abrupt
Casual Listener
That makes sense, but if it's not a canvas, what I mean is there is usually an image next to songs that you can enlarge or fit next to the song. It disappeared once and reappeared but is gone again. I made a new account and it had the feature. Sorry if what I mean is the same situation you explained, but if not, I hope this made me issue more clear.

Alex
Moderator
Moderator

Hey @Abrupt,


Thanks for the clarification.


Can you send us a screenshot of how the desktop client looks on your end?

 

Cheers.

AlexModerator
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Abrupt
Casual Listener

Image 1 is my Main Account, the other 2 or from the new account I made. I want to know how to have those images on my Main again since I don't want to make a new account.

Screenshot 2021-03-25 08.05.58.png
Screenshot 2021-03-25 08.06.04.png
Screenshot 2021-03-25 08.06.07.png
Solution!

Novy
Moderator
Moderator

Hi @Abrupt

 

Thanks for getting back to us with this info. 

 

We'd suggest resizing the left sidebar by hovering over its edge and pulling it.

 

In case this doesn't do the trick, could you try performing a clean reinstall of the app to see if you notice anything new? 

 

Let us know how it goes.

NovyModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"Music touches us emotionally, where words alone can't." -Henry Thoreau

View solution in original post

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