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Changing to Family Plan stopped account from working properly

Changing to Family Plan stopped account from working properly

Plan

Premium

Country

USA

Device

(iPhone X, PC)

Operating System

(iOS 13.5, Windows 10)

 

My Question or Issue

I created a new account for my family premium. When I did, on my new account, which is active, it doesn't give me the same options as my old account did. Example, I can not see the browse option. My whole left side bar is different. One top of that, it will not let me copy all the songs in one playlist and place them into a another. But if I go back to my old account, it still will let me. I attached screenshots of both. Is there a fix for this?

Annotation 2020-06-02 074657.png
Annotation 2020-06-02 074615.png
Reply
2 Replies

Hey there @h00tly!

 

Thanks for getting in touch with us and welcome to the Community.

 

We can see that one of the accounts you're using is currently part of a test Spotify is running.

 

We're always testing new things in order to gather feedback on different features, you can learn more about that here

 

Right now, it's not possible to opt-out of this but if you're not happy with the new experience we'd recommend adding a +VOTE here to show your support for the idea of a toggle between the versions.

 

We hope this info helps. We'll be here if you have any other questions.

ElenaModerator
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So which account is part of said test? Why isn't there a way for me to opt out? That seems pretty unfair.

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