Desktop App Only Plays for 6 Seconds

[roepke414]

Plan

Premium

Country

US

Device

Laptop

Operating System

Windows 10

My Question or Issue

My desktop app will only play a song for about 6-8 seconds and then just freeze for no reason and no matter if I skip the whole song or skip 10 seconds the song just will not play. Pretty frustrating since I pay for premium. I have it on my desktop at home and I have it on my phone and my old phone for car rides as well as the computer I have at work. The web player works just fine but the app is much better.

I have tried to look for the answer and I have a fresh install of the most recent app and nothing works.

[Loxer]

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps. Make sure to remove any leftover of Spotify.

If that doesn't help could you try following the steps from this Spotify Answer?

Keep me posted 🙂