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Hi there folks,
Recently it seems this issue persists on MacOS and Windows 11. We're continuing to investigate this on our end and are hoping to find a solution soon. In the meantime, if you have this behaviour, please consult the steps below:
For Windows 11, please provide us the following info, alongside the Windows version and app version:
For MacOS, please provide us the following info, alongside the device model MacOS version and app version:
Keep us posted. In the meantime, we will post any updates as soon as we have them.