Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Surface Book 2
Operating System
Windows 10
My Question or Issue
This issue is caused by starting to play from a playlist (either shuffled or in order), then sorting the playlist in a different order or by a different column. Play order continues like before the sorting, but an incorrect song will be selected when the Album Art in the bottom left is clicked.
Steps to reproduce:
Expected Result: The currently playing song will be selected in the playlist view, and the window will scroll to that song.
Actual Result: The row that the currently playing song used to be on will be selected and scrolled. In the example given, the first row will be selected, even though it is no longer the correct song.
I have not tested this thoroughly, but the selected row also seems to not update after a song is deleted from the playlist, which it would have to in order to select the correct row.
I originally posted this issue in Ideas and it was closed. Hopefully this is the correct location to post bug reports.
Same problem here. Thought it was only me. And it's really annoying.
They have been "working on it" for 7 months now:
Hey @spenat28,
Thanks for reaching out about this.
This is being investigated by the team in charge, but we're unable to provide an exact time frame for a fix.
In this case, we’d recommend adding your +VOTE to this Ongoing Issue. You can also subscribe to it by clicking the three-dot menu next to the title and we’ll keep you updated with any relevant updates there.
If anything else comes up, we'll be right here.
Have a good one.
@Novy i noticed. 2 years without fix? That's not good enough for me. We are paying customers, and this is bug in pretty basic functionality i never saw bug like that in any other player. This makes me reconsider after years if i want to continue using Spotify.
- Apple music doesn't have this problem
- if it had, people would be furious
- this has to get more attention and fast
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…