[Desktop] Streaming quality keeps changing

Reply

[Desktop] Streaming quality keeps changing

Surafd
Newbie

This problem has appeared last week. My streaming quality is set to "Normal" , yet it acts like it's on "Automatic", and the quality keeps changing based on my internet connection. The problem here is that it keeps changing to the low streaming quality, when I have used the "normal" one before without any problems. This issue doesn't appear on mobile (android) nor on the web player. I tried reinstalling and disabling hardware acceleration, but to no avail. 

Plan

Free

Operating System

Windows 10

 

 

1 Reply

Jeremy
Moderator
Moderator

Hey there @Surafd,

 

Thank you for your post here in the Community.

 

Can you perform a clean reinstall of the app? This is different from a quick reinstall and could be helpful to get rid of any cached files that might be causing trouble.

 

Let us know how everything goes so that we can continue to assist you if you need us to. We're always one reply away.

 

Cheers!

JeremyModerator
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